Job Description

We are looking for individuals who make the impossible, possible, with strong work ethic and dedication to customers.

As a Customer Service Associate, your job will be to make our customers happy through excellence customer service during in person and phone call interactions. You will help customers that walk into one of our retail location to help them identify the best products and services for their needs and be able to take calls that come to the store or you are reaching out to a customer providing order updates or letting them know when their order is ready.

Career Growth Paths Available

We are also looking for those that want a career path, to have a mapped out path for job progression and increase salary. Our goal is to help a Customer Service Associate progress to an account manager, that help service customer accounts. There is also a sales path available if an employee wants to sell our products and services and earn commissions on top of a base salary.

Organization Core Values

Humanity \xe2\x80\x93 People, Respect, Teamwork, Community, Empathy

Excellence \xe2\x80\x93 Quality Work, Integrity, Responsibility, Accountability, Exceptional

Evolving \xe2\x80\x93 Curious, Forward-Thinking, Adapting, Changing, Flexible

Development \xe2\x80\x93 Grow, Create, Learn, Expand, Advance

Scrappy \xe2\x80\x93 Self-starter, Committed, Enthusiastic, Initiative, Hard-Working

Core Focus

Focus by area of the business (if applicable)

Responsibilities

• Greets the customer in person. \xe2\x80\x9cHi, welcome to Alphagraphics. What can we do for you today.\xe2\x80\x9d Avoid asking, \xe2\x80\x9cAre you here to pick up an order.\xe2\x80\x9d
• Answers the phone. \xe2\x80\x9cAlphagraphics, this is (your name),\xe2\x80\x9d or other variations like, \xe2\x80\x9cThank you for calling Alphagraphics, this is (your name).\xe2\x80\x9d The important point is to state both your name and the name of the company.
• Accurately processes callers through the phone system. Transferring calls, parking calls on the answering service and paging.
• Identifies the customer and his/her project through a few questions:

• What project are you working on today?
• Do you have an account with us?
• Depending on the answers, proceed as follows:

• If they have an account and an assigned rep see if the rep is available to assist. If not, get all information about their job
• If the project is complex, i.e. an EDDM job, Book job, promo or just a large job, then pass to either a CSR 2 position, an ISR, an OSR or the owner.
• If the project is simple and can be done while they wait, then proceed.
• If the project is simple but will take some time then follow the rule: In by noon, done EOD. In after noon, then done next day.
• Quotes turnaround from the \xe2\x80\x9cstandard turnaround chart\xe2\x80\x9d
• Accurately enters correctly priced estimates and orders in POS System
• Follows up on estimates, asks for orders
• Enters orders in POS system
• Handles cash, check, or credit card transactions and deposits at front counter
• Verifies order accuracy and pricing
• Notifies customers when order is completed
• Handles customer complaints, forwards to management when appropriate
• Maintains front counter cleanliness, preparedness checklist
• Maintains front counter filing systems
• Logs new customer contacts for future follow up
• Maintains customer artwork files
• Takes complete messages for team members
• Refers customers to inside sales rep when appropriate
• Trains to become competent back-up during holidays and illnesses
• Develops customer\xe2\x80\x99s trust by taking interest in the success and timely completion of
• their projects
• Trains to become a Certified Print Specialist
• Completes Digital Certification
• Pass on information about customers with future potential to the sales representative

Qualifications

• A friendly and outgoing personality
• Experience in the printing industry an advantage
• Enjoys fast-paced working environment \xe2\x80\x93 ability to \xe2\x80\x9cmulti-task\xe2\x80\x9d
• Has good math skills
• Has basic computer experience; ability to learn Point of Sales (POS) software for
• entering orders, estimates, and front counter transactions

Demonstrates and utilizes courteous

Requirements

Position Details (List all position details that a candidate will want to know)

• Status - Full Time
• Shift 8:30am to 5:30pm
• Pay Range - 13-16 per hour

About AlphaGraphics

AlphaGraphics is a brand fulfillment company helping customers with creative services, custom ordering portals, ecommerce, branding, kitting and shipping. We brand everything from printed products, signs, promo, swag - if a logo goes on it we produce it. AlphaGraphics provides virtually any visual representation a company will need. We fulfill at break-neck speeds without losing that personal touch.

The organizations Idaho Locations include Idaho Falls, Rexburg, Twin Falls and Boise. The Utah locations include Orem, two in Lindon and American Fork. There is also one in Jackson Hole, Wyoming. These locations are part of a larger organization called Speedy CPS, who is the parent company.

Benefits:

• Health Insurance
• Dental and Vision Insurance
• Retirement account matching
• Employee discount
• Paid time off
• Holiday Schedule including your Birthday

The employer posting this position, evaluating potential candidates and making all hiring decisions is an independently owned and operated AlphaGraphics, Inc. franchisee. If hired, Franchisee will be your employer, not AlphaGraphics, Inc. or any of its affiliates or any other franchisees.

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