Job Description

As a Customer Service Expert, you will interact daily with potential and existing customers, helping to resolve inquiries and providing helpful information.
We are looking for a natural problem solver with the ability to convey information clearly to ensure the best possible customer experience. This position is an excellent career opportunity for someone with a proactive, optimistic approach combined with a real passion for providing a first-class service to the customer.

Responsibilities:

• Act as the front line of support for clients and customers and help ensure that customers are satisfied with services, products, and features.
• Answer questions from potential and existing clients.
• Provide information about products, services, and processes.
• Resolve any queries and update systems and accounts accordingly.
• Handle customer requests including updating account details and sending invoices or taking payment.
• Establish relationships with customers to mitigate complaints and demonstrate a clear understanding of their needs.
• Help new clients with the account opening process and educate them about offers of products and services.
• Remain flexible to perform ad-hoc tasks when required by the company.
• Understand the importance of treating clients fairly and have a track record of making an extra effort to make sure the customer feels valued.

Requirements:

• Previous customer service experience preferred.
• Effective communication, ask clarifying questions, and offer simple explanations to complex problems.
• Exceptional attention to detail and capacity to adapt efficiently to new concepts and systems.
• Ability to work independently.
• Patience, and flexibility to connect with a wide range of people and adapt effectively in an accelerated environment.
• Solid writing skills with an ability to write clearly and concisely.
• Ability to multitask and follow assignments to completion with attention to detail and accuracy.

Education:

• Degree or equivalent preferred.

Benefits:

• Disability Insurance
• Employee Assistance Program
• Employee Discount
• Flexible Schedule

Pay: $3920 - $4380 per month

Schedule:

• 8 hour shift
• High school diploma; Relevant training (e.g. production courses) will be an advantage

Benefits:
Disability Insurance
Employee Assistance Program
Employee Discount
Flexible Schedule

Schedule:

• 8 hour shift