Customer Support Expert Camera/video
Enfield, CT 06082, United States
Job Description
b'
POSITION SUMMARY: The Customer Support Expert -Camera & Video will support a variety of services to our customers and accounts with product knowledge and excellent customer experience by supporting them in the areas of inquiries, repair status and costs, processing approvals, no fault trouble shooting, or accessory requests, etc. This role will be on-site at the repair facility and will work closely with the repair group which provides quick access to the repair and engineering teams for timely and accurate communication for our customers. SCHEDULE & LOCATION:
- 40 hours per week
- Hours: Monday - Friday 9:00am - 6:00pm
- Precision Camera Repair: 7 Anngina Drive in Enfield, CT 06082
- Represent one of the world\'s largest and highest quality brands in imaging
- Hourly Pay: $21.00 - $23.00
- Paid Training Program
- Paid Time Off
- Paid Holidays
- Medical, Dental, Vision, Life, and Prescription Insurance
- 401(k) Option
- Serves as a liaison between the customer and various departments
- Resolve customer requests, questions and complaints in a timely manner
- Ability to operate office software, equipment computers, terminals and phone systems
- Handle new account inquiries and forward to the appropriate department(s)
- Maintain records, prepare reports and perform assignments and related clerical duties
- Share ideas and suggestions to improve the Customer Service department
- Utilize the CRM and Process Management information systems to analyze situations
- Follow the company\xe2\x80\x99s scripting and training documentation to handle inquiries
- Continually learn company\xe2\x80\x99s processes and procedures
- Attend training provided by client to enhance knowledge base and repair processes
- High school diploma or general education degree
- Photography, digital Imaging and Technical Photographic Equipment knowledge preferred
- Multi-task oriented with excellent communication and problem-solving abilities
- Excellent written and verbal communication
- Excellent customer service skills inclusive of handling situations in a professional manner
- Attention to detail
- Demonstrate basic proficiency in MS Office suite
- Ability to work flexible hours, if/when needed, overtime as required
- Knowledge of Salesforce and SAP preferred
- Must be able to use a computer, phone, and other standard office equipment
- Must be mobile and able to sit and/or stand for four (4) hours or more
- Must be able to lift 30 lbs.
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD4253677
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationEnfield, CT 06082, United States
-
EducationNot mentioned