Job Description

Company Description
At Voip Voiceline, we\xe2\x80\x99re here to transform the customer experience and engagement with your brand. We understand that you need to focus on the innovation of your products, therefore, we have training processes in place for any of your customer service needs. We\xe2\x80\x99ll handle everything, from quickly sorting customer issues to scheduling appointments or consultations for your company services. We provide outsourced excellence to the businesses we assist, helping brands effectively handle customer issues that surface day-to-day.


We are currently seeking an enthusiastic and reliable Customer Service Assistant to provide support to our clients. On a daily basis, you will field calls and emails from customers, answering questions about our products or services, processing orders, and handling customer concerns or complaints. Salary range: $975 - $41175 per week. Customer Service Assistant Duties and Responsibilities

• Respond to customer calls and emails and answer questions about products and services
• Process orders and ensure they are fulfilled
• Handle customer complaints or concerns
• Log all contacts in our customer database system accurately
• Perform general administrative tasks, such and copying and filing
• Generate monthly, quarterly, and annual reports for management

• High school diploma or equivalent
• 1+ years of experience in customer service or an administrative role
• Outstanding phone and email etiquette
• Able to manage multiple accounts simultaneously
• Exceptional communication skills

• 401(k)
• Disability Insurance
• Employee Assistance Program