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This position is accountable for ensuring customers receive the best possible service. By reviewing order content and customer needs the individual commits to a shipment date. Software aids in the decision process however attention to detail and accurate data entry is imperative. Timely and accurate communication to project managers and sales representatives provides needed information to the customer on order status.


What will you do?

• Commits to scheduled ship dates to achieve customer needs and balance plant loading.
• Schedules incoming orders (new and change orders).
• Attends production meetings to review order status.
• Communicates information to project managers and sales representatives in a timely fashion.
• Utilizes a base knowledge of SE products and their use.
• Maintains accurate and complete documentation of customer communication and action taken.
• Maintain customer request (CR) system and timely feedback to project managers and customers.

What qualifications will make you successful?

• Bachelor\xe2\x80\x99s degree in related field
• Ability to interact with engineering and manufacturing personnel
• Experience with Quote to Cash a plus
• Advanced computer skills (examples: Excel, AMAPS, Symmetry, Quote to Cash)
• Must be able to effectively utilize time to balance internal/external communication.
• Experience working with field sales, consulting engineers, distributors, and installation contractors a plus
• Experience working in a manufacturing environment a plus

Qualifications:
What\'s in it for me?

• Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, 401(k)+ match, and more.

Who will you report to?
Project Managment Manager (Customer Service Manager)


Let us learn about you! Apply today.

About Our Company:
Why us?
Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.


\xe2\x82\xac25.7bn global revenue
137 000+ employees in 100+ countries
45% of revenue from IoT
5% of revenue devoted for R&D


You must submit an online application to be considered for any position with us. This position will be posted until filled


It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.