Job Description

General Summary: Payment Alliance International is looking to hire a PAI Customer Onboarding Specialist who is responsible for onboarding complex and custom businesses within specific customer segments in coordination with Sales and other PAI departments. This individual must possess a positive can-do attitude, demonstrate enthusiasm for customers, solve problems, multi-task, etc. The person will operate in a fast-paced, dynamic, and challenging environment and they must be passionate, accepting of a changing environment and constantly looking to influence the future outlook of the company. ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING: \xc2\xb7 Process onboarding and account changes for internal and external customers \xc2\xb7 Review, approve and process required documentation \xc2\xb7 Build and manage relationships with priority customers, including meeting designated timeframes \xc2\xb7 Assist with monthly payout research \xc2\xb7 Identify, evaluate and resolve complex implementation issues and collaborates closely with various departments \xc2\xb7 Work with ATM Processing Vendors to resolve account related issues \xc2\xb7 Provide backup support to others within department \xc2\xb7 Ensure all spreadsheets, call tickets and workflows in PAI Reports are updated as required, keeping all statuses as current as possible \xc2\xb7 Perform activities in compliance with company policies and procedures \xc2\xb7 Protect all company assets \xc2\xb7 Other duties may be assigned KNOWLEDGE, SKILLS & ABILITIES: The competencies required for success in the VTS Managed Services Specialist role include: \xc2\xb7 Action Oriented - Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. \xc2\xb7 Composure \xe2\x80\x93 Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn\xe2\x80\x99t show frustration when resisted or blocked; is a settling influence in a crisis \xc2\xb7 Creativity \xe2\x80\x93 Comes up with new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings \xc2\xb7 Customer Focus \xe2\x80\x93 Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect \xc2\xb7 Dealing with Ambiguity \xe2\x80\x93 Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn\xe2\x80\x99t upset when things are up in the air; doesn\xe2\x80\x99t have to finish things before moving on; can comfortably handle risk and uncertainty \xc2\xb7 Learning on the Fly \xe2\x80\x93 Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything; ability to multi-task \xc2\xb7 Peer Relationships - Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers. \xc2\xb7 Problem Solving \xe2\x80\x93 Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn\xe2\x80\x99t stop at the first answers \xc2\xb7 Time Management \xe2\x80\x93 Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities MINIMUM QUALIFICATIONS: \xc2\xb7 High School Diploma is required \xc2\xb7 Must be self-sufficient and can learn new tasks \xc2\xb7 Excellent attention to detail \xc2\xb7 Outstanding organizational and multi-tasking skills are a must A combination of education, training, and experience may be substituted when competency in the role is demonstrated. Successful performance on pre-employment tests may be required. Reasonable accommodations may be made to those who are able to perform the essential duties of the job. The candidate must be able to pass any required background and social media checks. The candidate must be able to maintain complete confidentiality of any information he/she encounters. COMPUTER / APPLICATIONS SKILLS: \xc2\xb7 Proficient with Microsoft Office Suite is a plus \xc2\xb7 Minimum two years\xe2\x80\x99 experience with PAI Reports is a plus WORKING CONDITIONS: This work is performed in a business office setting. The working environment can be distracting due to noise. EFFORT: Must be able to see, hear, speak and listen. Must be an excellent listener. Constant moving (up/down/around the office area) to address questions and provide coaching. Continuous looking at a computer screen. Daily contact with management and with co-workers SUPERVISORY / MANAGEMENT DUTIES: The employee is not responsible for supervising other positions Payment Alliance International provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. Job Type: Full-time Pay: $18.50 - $19.50 per hour Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Microsoft Office: 1 year (Preferred)

Work Location: One location

• Health insurance