Job Description

Our Company:

With a legacy spanning over 20 years, Integrated Practice Solutions is the market leader in practice management software for chiropractic (ChiroTouch, ACOM Health), optometry (RevolutionEHR), and therapy practices (ClinicSource) across the United States. We are a growing, profitable, privately funded organization who continues to lead by constantly innovating and developing new products and services that serve the health and wellness profession. Our software helps practitioners create a positive in-clinic experience for patients, from scheduling to treatment to payment and insurance processing. Our vision \xe2\x80\x93 to be the most loved, most essential software and service provider for every practice \xe2\x80\x93 reflects who we are as a company and who we are as people.

The Customer Success (Customer Onboarding) Department:

The Customer Success (Customer Onboarding) department serves a critical role in our customers success with the ChiroTouch software and services. The Onboarding department works with customers post sale as they implement the platform and service in their practice providing solutions and resources for a productive and engaging implementation experience. The major function of the Customer Onboarding team is to ensure the implementation of the software and services in the customers practice is a success.

The Career Opportunity:

Our Customer Onboarding Associate is responsible for onboarding new customers in a timeline manner, all while providing a fantastic customer experience. The Customer Onboarding Associate will conduct customer support and project onboarding activities to ensure our customers successfully implement ChiroTouch software and services into their practice.

The position can be based in San Diego, CA with a hybrid work schedule (2 days per week in office), Las Vegas, NV with a hybrid work schedule (2 days per week in office), or remote if Chiropractic or ChiroTouch specific experience.

Areas of Accountability:

The Customer Onboarding Associate has responsibility for the following outcomes:

• Customer Success: The Onboarding Associate will provide an exceptional customer experience with great communication skills, both written and verbal, timely and urgent response time, thorough product insights, and results driven problem-solving skills.
• Project Management: A software onboarding specialist will manage a portfolio of onboarding projects and is responsible for achieving applicable onboarding targets for each.
• Time to Complete: While quality is key for onboarding, we strive to complete customer onboarding projects within a certain time frame, based on the software and/or services type and complexity.

Competencies for Success

• Chiropractic and/pr ChiroTouch software experience highly desired
• Software Onboarding or customer project management experience highly desired, preferably in a SaaS organization
• Minimum 2-years Customer Service experience preferably in a software training, support, or implementation role
• Proficient with Salesforce or similar CRM and Microsoft Office Suite; adept knowledge of application sharing tools and environments; maintains clean and accurate data
• Maintain high standards of integrity and accountability
• Outstanding written and verbal communication skills
• Passionate customer champion with proven ability to provide exceptional customer support

At Integrated Practice Solutions, we carefully consider a wide range of compensation factors to determine our offers of employment. This includes internal and external market factors as well as your individual experience and skills. These considerations can cause compensation to vary but we reasonably expect to pay between $33,050.00-$68,650.00 for this position.

Integrated Practice Solutions is an Equal Opportunity Employer that values employees with a broad cross-cultural perspective. We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to respond. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, citizenship status, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state, or local law.

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IPS- Integrated Practice Solutions