Job Description

Alternate Locations: Work from Home; Charlotte, NC (North Carolina); Dover, NH (New Hampshire); Fort Wayne, IN (Indiana); Greensboro, NC (North Carolina); Omaha, NE (Nebraska); Radnor, PA (Pennsylvania)

Work Arrangement:

Hybrid/Flexible : Work at home and use the office as appropriate for in-person collaboration.

Relocation assistance: is not available for this opportunity.

Requisition #: 72145

The Role at a Glance

We are excited to bring on a Customer Experience Support Specialist to our Group Protection InsurTech team, with the opportunity to work remotely. As a InsurTech Specialist focused on digital transformation on the InsurTech team, you will perform and deliver on diverse assignments and projects for the Customer Experience InsurTech Strategy team. You will perform and deliver on routine assignments/projects while simultaneously leveraging and applying knowledge of InsurTech customer experience. You will support cross-departmental projects progress and success through communication with stakeholders from across the business unit to secure resources, facilitate discussions/decisions, monitor project activities, and escalate issues as needed.

As Lincoln grows its forward thinking, integrated capabilities to the market we are looking for a motivated specialist eager to learn and grow their career. The right candidate will be excited be part of the team driving strategic change and developing of the path forward to bring real-time API integrations and capabilities with strategic 3rd party platforms to the market. This is an opportunity to leverage your organizational, detail-oriented, and creative skills as part of a high-performing team.

What you\'ll be doing

• Maintains knowledge on current and emerging developments/trends for assigned area(s), assesses the impact, and collaborates with management to incorporate new trends and developments in current and future solutions
• Promotes and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives
• Performs and delivers on routine assignments/projects while simultaneously leveraging and applying knowledge of assigned area(s)
• Partners and collaborates with their assigned InsurTech Customer Experience Strategy team to better understand project objectives, deliverables, help collect voice of the customer, and takes ownership of day to day administration on an as needed basis
• Manages day to day responsibilities for various initiatives, this includes but is not limited to data gathering, analytics and reporting, and vendor management
• Conducts basic competitive intelligence and market research
• Participates in project meetings with the team and stakeholders from multiple groups to map current and future state processes, define project scope, determine project plans, execute agreed deliverables, and evaluate outcomes

What we\'re looking for

Must-haves:

• 1 - 3+ Years experience in project management, group protection insurance, business analysis, and/or marketing that directly aligns to the responsibilities of this role. (Required)
• 4 Year/Bachelor\'s degree or equivalent work experience (4 years of experience in lieu of Bachelor\'s)

Nice-to-haves:

• Experience and knowledge of Third-Party Integrations with InsurTech platforms (such as ADP, Workday etc.. or other Benefit Administration/HCM platforms)
• General knowledge of Group Protection products (LTD, STD, FMLA, Life, Accident, Critical Illness, and/or hospital insurance) and group protection processes, systems and/or workflows

#LI-Remote

What\'s it like to work here?

At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What\'s in it for YOU:

A clearly defined career framework to help you successfully manage your career

Leadership development and virtual training opportunities

PTO/parental leave

Free financial counseling, health coaching and employee assistance program

Tuition assistance program

A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations

Effective productivity/technology tools and training

Pay Range: $51,900 - $89,800

Actual base pay could vary based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln\'s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln\'s standard benefits package.

About The Company

Lincoln Financial Group, a Fortune 200 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas - Life Insurance, Annuities, Retirement Plan Services and Group Protection - focus on supporting, preserving and enhancing over 17 million customer\'s lifestyles and retirement outcomes.

Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $324 billion in end-of-period account values as of June 30, 2021.

Ranked one of the Best Large Employers in America and Best Employers for Women by Forbes magazine as well as one of Newsweek\'s Most Responsible Companies, Lincoln Financial Group makes a serious investment in our employees\' futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.

Lincoln is committed to creating a environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Lincoln Financial Group is a committed corporate citizen included on major sustainability indices including the Dow Jones Sustainability Index North America and FTSE4Good. Dedicated to diversity and inclusion, we earned perfect 100 percent scores on the Corporate Equality Index and the Disability Equality Index. Follow us on , , , and . Sign up for email alerts at

Be Aware of Fraudulent Recruiting Activities

If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln\'s fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.

Additional Information

This position may be subject to Lincoln\'s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln\'s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

Lincoln Financial Group (\xe2\x80\x9cLFG\xe2\x80\x9d) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

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Lincoln Financial Group