Job Description

Working Location: PENNSYLVANIA, CENTER VALLEY; MINNESOTA, BROOKLYN PARK

Workplace Flexibility: Hybrid

Are you looking for a company that cares about people\'s lives and health, including yours? Let\'s inspire healthier lives, together.

Olympus, a leading medical technology company, has focused on making people\'s lives better for over 100 years.

Our Purpose is to make people\'s lives healthier, safer, and more fulfilling.

Our Core Values are reflected in all we do: Integrity - Empathy - Agility - Unity - Long-Term View

We deliver on our purpose and our core values by staying True to Life.



The Customer Care Representative (CCR) Level II will oversee the processing and fulfilment of customer orders and respond promptly to customer requirements inquiries and requests. To provide an exceptional level of customer service by answering inbound calls quickly and efficiently to achieve the most optimal level of satisfaction to our customers. To represent Olympus in a professional and helpful manner by supporting telephone conversations with effective communication skills. To continually maintain and expand personal understanding of order entry/inquiry/financial systems procedures and application. To operate within the policy and procedure guidelines. Sales/Order Entry/Quotes/Quote Revisions Primary Responsibilities: Inbound Customer Call activity and electronic order processing. System Management Knowledge Policy and Procedure.

Job Duties

• Organization and Record Keeping, maintaining and place priority on ongoing Continuous Improvement Plan.
• Function as the primary contact for Customer Service-related issues for the Customer, and successfully execute customer phone orders.
• Communicate with other groups in the organization (Inventory Control FIS Marketing) when it comes to the execution tracking and processing of said order.
• Timely entry into ERP/CRM systems standard orders which may require verification of payment terms pricing address accuracy item numbers PO ship date requests freight terms contracts and commission codes.
• Process Orders RMAs credits for customer accounts obtaining and retaining all back up documentation and approvals.
• Effectively manage the inflow of telephone contact to maintain optimal service of customers needs and request.
• Timely answer of telephone calls and effectively assist customers with their individual ordering quoting or informational requirements.
• Offer continued support and timely follow up.
• Daily review of open order reports as well as other open issues for customer accounts addressing any issues as required including backorders request dates and credit hold.
• Respond to inquiries regarding the status of orders product availability and delivery and tracking information.
• Primary point of contact for communication with customers inventory/purchasing marketing technical services group corporate credit and warehouse to gain resolution and/or clarification on various issues pertaining to customer accounts/orders.
• Effectively adhere to and utilize company and division policies and procedures to assist with problem resolution.
• Ensure customer account issues are dealt with efficiently and issues requiring escalation are routed to the proper management channel.
• Perform other related duties and/or work as assigned.

Job Qualifications

Required:

• High School Diploma or equivalent required.
• A minimum of 2 to 3 years\' experience in Customer Service required.
• Available to work flexible hours.

Preferred:

• Associate degree preferred.
• Demonstrates strong organizational skills.
• Strong propensity to multi-task.
• Extremely detail oriented, motivated, results oriented and persistent.
• Proactively takes initiative.
• Maintains a positive attitude and works well within a team environment.
• Handles stressful situations in a fast-paced environment effectively and prioritizes workload/time management.
• Excellent verbal and written communication/customer service skills.
• This position requires the ability to handle numerous responsibilities at one time, and demands a professional and knowledgeable demeanor.
• The CCR must solve problems in a calm logical fashion and treat each Customer with respect.
• The CCR has the authority to enforce company policies regarding pricing shipments return goods price adjustment etc. to decide whether or not a product is eligible for return to issue credits to a customer\'s account for return goods to determine the most economical or most expedient method for shipment in order to meet requested dates.
• Independent Action: The CCR is often presented with challenges which require effective decision-making ability. These changing situations frequently demand and immediate response which must support all company policies.
• Because the position works primarily independently the Representatives are empowered with authority to make timely decisions within established guidelines.
• Each Representative is responsible for promoting a positive attitude to the internal and external customer, since a perceived negative response to a customer\'s request could be detrimental to the company\'s future sales.

Why join Olympus?

Here, people matter-our health, our happiness, and our lives.

• Competitive salaries, annual bonus and 401(k)* with company match
• Comprehensive Medical, Dental, Visions coverage effective on start date
• 24/7 Employee Assistance Program
• Free virtual live and on-demand wellness classes
• Work-life balance supportive culture with hybrid and remote roles
• 12 Paid Holidays
• Educational Assistance
• Parental Leave and Adoption Assistance
• Volunteering and charitable donation match programs
• Diversity & Inclusion Programs including Colleague Affinity Networks
• On-Site Child Daycare, Caf\xc3\xa9, Fitness Center**

*US Only

**Limited locations

We care about your health and financial well-being and offer the resources you need to feel vital, confident and ready for wherever life takes you. Learn more about our benefit offerings at .

About us:

Our Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce costs, and enhance the quality of life for patients and their safety.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit .

Olympus is dedicated to building a diverse, inclusive and authentic workplace

We recognize diversity in people, views and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive.

Let\'s realize your potential, together.

Olympus requires all US new hires to be \xe2\x80\x9cfully vaccinated\xe2\x80\x9d against COVID-19, as defined by the Centers for Disease Control and Prevention (CDC), on or before their first day of work. Individuals who have been offered employment who have a disability, medical condition, or sincerely-held religious belief that prevents them from being vaccinated against COVID-19 are required to request and be granted a reasonable accommodation prior to their first day of work.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley ||

Olympus