The Customer Care Representative (\xe2\x80\x9cCCR\xe2\x80\x9d) should be passionate, customer service-orientated and able to provide outstanding service to all of our Pet Parents in the capacity of placing orders, responding to inquiries about shipments, products and service via phone, email and web chat. Come join our PetMeds Team...The company with a heart... (Our logo proves it!) ** Must reside in the state of Florida **Training new hire class start Monday May 1st 2023.The duration of training is 3 consecutive weeks. The training hours are Monday through Friday from 11:00 AM to 7:00 PMRequired Shifts Available after Training:
Sunday 9am - 5pm, M/T/W/F 12:30pm - 9pm
OR
Saturday 9:30 am - 6pm, M-Th 2:30pm - 11pm.
PERSONAL QUALITIES Passionate about pet health and wellness; Upbeat personality; genuinely friendly; strong desire to help people; patient; respectful; team player; customer focused; positive energy; passion to learn; coachable; integrity; self-motivated; scrappiness and grit a must! RESPONSIBILITIES
Treat Pet Parents with the utmost respect and patience
Calm and courteous with customers and employees alike
Assist customers with placing orders
Respond to inquiries about shipments and products
Communicate with customers through various channels such as phone, email and web chat.
Other duties as assigned
EXPERIENCE/SKILLS NEEDED
Excellent customer service skills
Genuinely friendly, courteous and helpful
Superior communication skills both written and verbal
Superior voice and diction skills
Ability to read and interpret documents properly
Patient and respectful team player who is willing to do what it takes to support the group
Must have a love for pets and a desire to learn everything about them
QUALIFICATIONS NEEDED
High School Diploma or equivalent
Experience in a customer service setting
Call center experience preferred
Strong verbal and written communication skills
Great interpersonal communication
Proficient in the use of PC\xe2\x80\x99s
Ability to work in an office environment, sitting for long periods of time
Ability to work evenings and one (1) weekend day each week
Ability to work rotating holidays as needed
Ability to commit to a full-time schedule throughout the year (optional overtime available)
PetMeds is a Drugfree Workplace, and employment is contingent upon successfully passing a pre-employment Drug Screen and Background Check. Job Type: Full-time Pay: $14.00 - $16.00 per hour Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Parental leave
Vision insurance
Work from home
Shift:
8 hour shift
Weekly day range:
Every weekend
Monday to Friday
Weekend availability
COVID-19 considerations: This is not a customer-facing position. All customer interactions take place over the phone or on the computer. Application Question(s):