Job Description

POSITION: Crisis Responder Must be an Idaho Resident.
Work Location \xe2\x80\x93 Boise call center Multiple Shifts Available PT SALARY RANGE: $18.58 to $20.31 base pay + 10% shift differential for hours worked between midnight and 8:00 am. With the differential the range is $20.44 to $22.34 WHAT DOES IDAHO CRISIS & SUICIDE HOTLINE DO?
Since 2012, Idaho Crisis & Suicide Hotline (ICSH), a program of Jannus Inc., has provided free and confidential suicide and behavioral health crisis intervention to Idahoans in every county. We are committed to ensuring that those serve are heard and empowered with options to stay safe while supporting their emotional wellbeing. ICSH has provided 24/7 services since 2014. WHAT WOULD YOU BE DOING? The Crisis Responder is responsible for receiving and responding to help-seekers through call, text, and web chat. Completing an assessment and intervention, ensuring safety, coordinating care, and documenting the interaction.

• Respond to incoming contacts and requests for crisis and healthcare services across all contracts within scope of employee work; completes outbound calls, emails, text or chat to effectively coordinate care and resolve crisis situations; operate with accuracy, compassion, and efficiency.
• Demonstrate effective engagement skills; inspire hope and promote recovery and resiliency.
• Screen incoming crisis requests resulting in safety and crisis resolution; effectively use the risk assessment tool to guide crisis intervention based on acuity and risk.
• Utilize knowledge of healthcare industry standards and clinical assessment and intervention skills resulting in crisis or contact resolution.
• Provide health education and community resources based on the intervention provided.
• Participate in required training, supervision, meetings, and clinical oversight.
• Demonstrate effective documentation skills; ensure all interactions are documented in the designated CRM in accordance with policies, procedures, and industry or organizational standards of practice.
• Adhere to call center policy and procedures.

WHO ARE WE LOOKING FOR? Knowledge, Skills and Abilities

• Critical thinking and effective decision making for managing high-acuity crisis requests and decision-making skills that facilitate safety and crisis resolution.
• Good verbal and written business communication.
• Adjusts effectively to changing business processes.
• Builds and maintains collaborative relationships with team.
• Manages time effectively to meet multiple tasks and deadlines

SCHEDULE
Multiple Shift Available: Day Shift: 7am-4pm, PT ~30 hours per week Swing Shift: 3pm-12am, PT ~30 hours per week Overnight Shift: 11pm- 8am, PT ~30 hours per week EDUCATION & EXPERIENCE
Responsive, compassionate individuals who are at least 21 years of age and have the ability to work in a fast-moving environment, multi-task and adapt to change.
Required:

• Bachelor\xe2\x80\x99s Degree (psychology, social work, counseling or related field preferred), or
• College or university studies related to behavioral health
• Or, equivalent experience

Preferred Experience:

• Behavioral health professional
• Crisis call center
• Community crisis center
• Mobile Crisis
• Trained in Applied Suicide Skills Training (ASIST) preferred, or will be provided.

WHAT\xe2\x80\x99S IN IT FOR YOU?

• Comprehensive benefit package starts at 20 hours per week.
• Work with a caring team that inspires hope and human connection
• Support the communities where you live and work
• Full benefits for employees working 20+ hours per week
• Flexible work schedule
• Up to 4 weeks\xe2\x80\x99 vacation + 4 weeks sick time per year (fulltime status, prorated by FTE)
• 14 paid holidays
• After one year of service, employees earn a 200% match on their retirement contributions of 2% - 5% with immediate vesting.
• Medical, dental, vision and life insurance. Voluntary coverage options for spouse, partner or children.
• Employee Assistance Program (EAP) with no out of pocket cost.

TO APPLY Go to the Jannus Employment page at www.jannus.org/employment and click on the job posting link to be directed to a secure application portal. Please note that a cover letter and resume are required and applications will be considered incomplete without this documentation. If you need any support completing the application, please reach out to Jannus HR at 208.336.5533. Applications will be accepted until December 11, 2023. Jannus, Inc. is an Affirmative Action / Equal Employment Opportunity Employer. Jannus, Inc. shall abide by the requirements of 41 CFR sections 60-1.4(a) (7), 60-300.5(a) and (d),
60-741.5(a) and (d), and 29C.F.R. Part 471, Appendix A to Subpart A, if applicable. These regulations prohibit discrimination against qualified individuals including on the basis of race, color, religion, age, gender, pregnancy, national origin, mental or physical disability, genetic information, sexual orientation or gender identity, veteran status or disability, military status, or any status protected by federal, state or local law and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment women, minorities, qualified protected veterans, and individuals with disabilities.