Job Description

Crisis Intervention Specialist - Tier 2

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Reports To

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Director of Client Access

Job Purpose

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The Crisis Intervention Counselor is a key member of a multidisciplinary team providing timely, compassionate, and trauma-informed crisis response services via phone and mobile outreach. This role ensures individuals experiencing behavioral health crises receive appropriate, person-centered support 24/7.

Key Responsibilities

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Deliver trauma-informed crisis intervention and prevention services in diverse community settings, including hospitals, jails, and private residences. Provide crisis counseling, case coordination, consultation, pre-admission screening, and support with transportation and documentation. Collaborate with law enforcement, healthcare providers, outpatient clinics, and other community partners to ensure coordinated care and safety. Maintain and update the Crisis Resource Directory to support efficient service delivery. Offer education, emotional support, and service navigation to family members and significant others of individuals receiving crisis services. Respond promptly to daytime crisis contacts, including phone and walk-in inquiries. Serve as a notary during crisis events when needed. Stay informed on legal procedures related to involuntary detention and ensure compliance. Complete all required documentation accurately and in a timely manner. Perform other duties as assigned by the supervisor or Chief Executive Officer. May serve as Team Lead based on staffing patterns.

Qualifications

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Education: Master's or Bachelor's degree (non-licensed) in a human services field, and/or certified/credentialed to provide services within scope of practice.

Specialized Knowledge: Understanding of trauma-informed care principles, crisis response protocols, and legal considerations in behavioral health.

Skills & Abilities: Strong interpersonal and communication skills; ability to remain calm and effective in high-stress situations; culturally responsive and empathetic approach.

Experience: Must meet qualifications as a Qualified Mental Health Professional (QMHP) per state regulations.

Qualifying applicants include: Behavior Analyst, Community Behavioral Health Liaison1, Community Behavioral Health Liaison 2, Community Support Specialist, Community Support Supervisor, Emergency Room Enhancement (ERE), Housing Liaison, non-licensed Master's level Social Worker, Occupational Therapist, Physical Therapist, Psychiatric Pharmacist, Psychosocial Rehab (PSR) Supervisor, Qualified Addiction Specialist (QAP), Registered Nurse, Youth Behavioral Health Liaison.Salary is based on education, experience, and applicable shift differentials.

Working Conditions

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General: The day-to-day schedule requires flexibility and includes both in-office work and responsibilities carried out in diverse community settings.

Special: Frequent travel to community locations is required. Must be able to tolerate environments with smoke, pets, and varied home conditions.

Physical Requirements

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General: Must be able to sit or stand for extended periods. Travel may involve long hours in a vehicle. Occasional lifting (up to 20 pounds) may be required.

Special: Must be able to enter and navigate homes and buildings of various configurations.

Direct Reports

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None