Job Description

Violence Free Futures is a dual domestic and sexual violence victim service provider located in Xenia, providing services to Greene County, Ohio. We are professional, nimble, customer-centric. Our Mission: We work to end family, relationship, and sexual violence and its impact in Greene County through prevention, intervention, safe-housing and collaborative community programs. Our Core Values: Respect ~ Empowerment ~ Compassion ~ Integrity~ Inclusion

We are looking for a Crisis Intervention Specialist to join our team and provide support to domestic and sexual violence survivors. The successful candidate will be responsible for the caring and respectful operation of the safe housing program, the response to the Hotline and Textline during the assigned shifts. The ideal candidate will have customer services skills, excellent communication skills, and a passion for helping others reach their full potential.

ESSENTIAL RESPONSIBILITIES

1. Respond to crisis hotline calls or walk-in requests for service

Provide trauma informed/responsive crisis intervention, survivor support in shelter, information, referral, education and safety planning to victims of domestic violence, sexual assault, dating violence and stalking and document calls or walk-in service Screen victims requesting shelter, determine eligibility for admission, and arrange for shelter admission Maintain up-to-date understanding of the Safe Housing policies and procedures and bring questions or improvements to the Crisis Intervention Specialist Team (CIS) at monthly meetings
2. Work with clients who are victims of domestic violence, sexual assault, dating violence and stalking

Conduct the intake process, including documentation, belongings review, and room assignment Respond to resident needs within the shelter (meals, request for medication, toiletries, etc.), share in scheduled coverage duties and consistently implement house rules Respond to emergency situations and report unusual incidents or facility/client problems to the After Hours Supervisor via cell/home phone use the After Hours guidance list.
3. Assist in shelter/facility management

Oversee residential program structure during shift Housekeeping duties, as necessary, needed to ensure the health and operations of the facility; including, but not limited to, meal preparation, trash collection, and laundry Monitor security of the facility during shift; monitor security cameras, intercom system, gates, and armed security system Conduct hourly room checks/security checks during evening and night shifts Participate in shift report at shift exchange
4. Secondary Responsibilities

Document case activity (for each resident once near end of shift) and maintain other necessary records including gate, phone, shift, kitchen cleaning log, meal count, menu changes, incident reports, etc Assist in compiling monthly service statistics and maintaining an up-to-date file on all crisis calls Membership on and duties of staff committee, as assigned, Supervise volunteers on shift, and oversee interns as assigned, Complete the shift Specific Checklist for assigned shift Adhere to all agency policies and procedures Other appropriate duties as assigned
SKILLS, ABILITIES, AND BEHAVIORS

Telephone and intervention skills to effectively respond to crisis calls an walk-in Positive interaction and communication skills with both staff and clients Ability to interact and communicate effectively in a team approach with other staff members Ability to effectively communicate with people of varying social, economic, religious, and racial backgrounds through written and verbal means Knowledge of community resources and their relationship to clients' needs and the ability to interact effectively with these resources Knowledge of listening skills, with the ability to listen well and empathize Knowledge of trauma informed care, crisis intervention techniques, stages of development Ability to enforce safe housing rules consistently and fairly and implement structured schedule Ability to document case records and service statistics accurately and completely Ability to cook and prepare meals Computer and word processing software skills Ability to maintain confidentiality Ability to interact rationally and with sound judgment in a crisis situation Open-minded and compassionate Willing to learn new things on the job in addition to skills one acquires through formal education Strong decision making and problem solving skills Multi-tasked with effective time-management skills
PHYSICAL DEMANDS

While performing the duties of this job, the employee is typically required to be in a sedentary position or standing, bending, stooping and light lifting work, both indoors and

out of doors. Must be able to go up and down stairs and accomplish tasks that require reaching, feeling, talking, hearing, seeing; including close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust to focus. Must be able to lift up to 40 pounds while walking and move quickly under emergency conditions.

WORK ENVIRONMENT

Work is generally inside in the residential housing facility and includes kitchen environment, laundry room, bathing areas, secured crisis hotline area, and other communal living areas. The position may require some travel outdoors, including walking up to 1.5 miles at a time, accompanying groups of adults and children to local appointments or activities.

Job Type: Full-time

Salary: $16.86 - $18.81 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Professional development assistance Vision insurance Resting period of two hours during shift
Schedule:

Rotating: M/F/Sa/Su= 12.25 hour shift Rotating: T/W/Th= 9.25 hour shift
Ability to commute/relocate:

Xenia, OH 45385: Reliably commute or planning to relocate before starting work (Required)
License/Certification:

Driver's License (Preferred)
Work Location: In person

Job Types: Full-time, Part-time

Pay: $16.81 - $19.23 per hour

Benefits:

401(k) 401(k) matching Employee assistance program Flexible schedule Paid time off Professional development assistance
Ability to Commute:

Xenia, OH 45385 (Required)
Ability to Relocate:

Xenia, OH 45385: Relocate before starting work (Required)
Work Location: In person