Job Description

Join JP Morgan as a Consumer & Community Banking Human Resources Controls Manager at the Vice President level and be part of a team that ensures strong and consistent controls are observed across the firm. You will have the opportunity to use your skills and knowledge to ensure the security and success of the firm.

Job Summary:

Control Management (CM) maintains a strong and consistent control environment across the firm. With Control Managers appointed for each Line of Business, Function and Region, there is a comprehensive coverage and joint accountability model with the business executive that promotes early operational risk identification and assessment, effective design and evaluation of controls and sustainable solutions to mitigate operational risk.

As a CCB HR Control Manager you will be responsible for implementing and executing a variety of strategic controls initiatives supporting the CCB Human Resources organization and HR control environment, including supporting uplift development of the framework, establishing and executing program management of the HR control environment and coordinating across sub-lines of business control management teams, lines of defense control partners, and key HR stakeholders. This role also supports the AWM and CCB HR Control Forum processes focused on workforce misconduct, as well as the AWM and CCB Elevated Issues & Lessons Learned control program.

The Control Manager will enable/ support a proactive risk and control culture by identifying opportunities to initiate new controls capabilities or enhance existing control programs. The successful execution of responsibilities requires the ability to influence outcomes, partner, and effectively communicate across CCB as well as other business control teams, business units, and support functions. Job Responsibilities:

• Analyze existing control environment, to identify strategic opportunities to strengthen the control environment for HR, such as for calibration, standards compliance, governance, and innovation
• Manage control-related activities, including risk and control self-assessments, risk event data occurrences, and new business initiatives and provide control related due diligence to business units to foster a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
• Partner effectively with colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions to provide consistent and rigorous operational risk practices and Control programs

• Help establish control frameworks, governance and reporting for new and emerging areas of the businesses, with the objective of ensuring consistency and sustainability across business organizations

• Manage and motivate a set of matrixed individuals in executing initiatives to reduce financial loss, regulatory exposure, and reputational risk

• Provide ongoing feedback and training to develop employees on risk concepts and the application to risk and control evaluation
• Lead by example, with exemplary personal and professional attributes. Inspire confidence in all levels of staff as well as key partners from other functional areas and across Lines of Business

Required qualifications, capabilities, and skills:

• Bachelor\'s degree or equivalent experience required
• 7+ years of financial services experience in controls, audit, quality assurance, risk management, or compliance preferred
• Experience leading broad cross-functional teams to analyze, design, and deliver best practices
• Demonstrate confident leadership and sound judgment to influence a strong culture and risk management
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) with the ability to develop compelling and meaningful executive presentations that will provide opportunities / recommendation for improvement

Preferred qualifications, capabilities, and skills:

• Business knowledge - ability to understand the business / knowledge of regulation surrounding business
• Communication/presentation - excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner
• Networking - exceptional interpersonal skills; exceptional collaboration and relationship building skills
• Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment
• Process analysis / design acumen - ability to understand a process and associated risk to inform control design
• Problem solving / Analytical skills - solid critical thinking, attention to detail and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions
  • Understanding root cause / identifying control breaks
  • Developing timely and sustainable solutions
  • Analyze metrics for emerging risk
• Implementation skills
  • Writing Action Plans, Procedures
  • Change Management
• Ability to make subjective and informed decisions based upon output, influence stakeholders and justify decision making

Chase is a leading financial services firm, helping nearly half of America\'s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs. The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment. As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm\'s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm\'s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. Equal Opportunity Employer/Disability/Veterans