Job Description

Description

Introduction

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Cons Product Analyst today with HCA Healthcare.

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Note: Eligibility for benefits may vary by location.

Come join our team as a(an) Cons Product Analyst. We care for our community! Just last year, HCA Healthcare and our colleagues donated 13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

Job Summary:

The Consulting Product Analyst \xe2\x80\x93 Testing, will report directly to the Product Manager - Testing and Cutover, within the Meditech Expanse team and work closely with the Expanse team and other business partners. This role will collaborate with various leaders, product owners, analysts, project managers, and technical solution providers across the enterprise to deliver on business needs related support of the EHR. The Consulting Product Analyst - Testing, will be accountable for the coordination of designated work efforts, escalation of issues, and support of associated areas to ensure a successful EHR implementation and ongoing operations. Organizational goal \xe2\x80\x93 eliminate/reduce customer impact and identify issues via alerting/monitoring prior to customer impact. Communicate to customers proactively and with urgency to provide product issues status when needed. Advocate for customers to enhance their experience with our technologies.

As assigned by leadership, this individual will ensure proper configuration, implementation, and integration for products to meet the needs of our key stakeholders while meeting IT security standards.

In some cases, this individual will need to act as a project manager, business analyst, product tester, etc.

General Responsibilities:

• Leverages HCA ITG ITSM products and tools in accordance with ITIL standards.
• Works ITSM queues responding to customer issues and requests within defined SLAs
• Works directly with the customer to resolve escalated issues.
• Works directly with service operations, product, and vendor teams to resolve, prevent, and eliminate customer technology issues.
• Communicates relevant product information to user base and appropriate stakeholders. Includes flash message draft and sending for incidents, events, enhancements, changes and other communications defined by product leadership. Leverage standard ITG communication processes and tools.
• Analyze customer issues trends and provide permanent fix and/or automation. Actively participates with product team in stewardship to report on operational status of product.
• Track development fixes and publish to customer base and ITG.
• Provides training and education materials for diverse user bases. Leverages ITSM Knowledge base for tier 1 analysts to equip them for customer first call/issue resolution as well as alert resolution (all interaction types, i.e. incidents, alerts, requests). Includes customer facing knowledge article publishing for users.
• Actively owns and participates in change validation testing and patching validation (as applicable and determined by product owner).
• Gathers and documents business, user, functional and non-functional requirements for in scope products.
• Work with vendors to ensure compliance with HCA IT expectations
• Establishes and maintains data integration between applications
• Establishes and maintains solid business relationships
• Ensures HCA and vendors abide by contract commitments
• Ensures HCA meets license requirements of vendors
• Provides data flow diagrams for applications and infrastructure
• Coordinates any downtimes, upgrades and change schedules, Leverages ITSM processes to track Changes to products via change management process and system for service operations visibility.
• Add infrastructure and other CMDB assets/relationships as needed based on new technology or modifications to the platform/infrastructure. Actively owns and participates in lifecycle management of assigned applications and infrastructure.
• Decommissions applications as needed
• Maintains vendor contacts and support matrix necessary for ITG Operations.
• Ensures proper monitoring/alerting for availability and performance. Provides triage documentation for alerts.
• Provides afterhours/on-call support
• Has the ability resolve simple to complex production support issues
• Performs other duties as assigned
• Practices and adheres to the \xe2\x80\x9cCode of Conduct\xe2\x80\x9d philosophy and \xe2\x80\x9cMission and Value Statement.\xe2\x80\x9d

Education, Experience and Certifications:

• Bachelor\xe2\x80\x99s Degree \xe2\x80\x93 Required
• 7+ years of experience in product support \xe2\x80\x93 Required

HCA Healthcare\xe2\x80\x99s Information Technology Group (ITG) delivers healthcare IT products and services to HCA Healthcares portfolio of business and partners, including Parallon, HealthTrust and Sarah Cannon.

For decades, ITG has been a pioneer in the industry, leading the transformation of healthcare into a new era of quality and connectivity. ITG relies on the breadth of the organization and depth of technical expertise to advance and enhance today\xe2\x80\x99s healthcare and to enable our physicians and clinicians to provide world-class, innovative care for patients.

ITG employees rally around the noble cause of transforming healthcare through technology and find inspiration in the meaningful work they do\xe2\x80\x94creating a culture that follows our mission statement which begins by saying \xe2\x80\x9cabove all else we are committed to the care and improvement of human life.\xe2\x80\x9d

If you want a career in technology and have a heart for healthcare, apply your expertise to a mission that matters.

HCA Healthcare has been recognized as one of the World\xc3\xa2\xe2\x82\xac\xe2\x84\xa2s Most Ethical Companies\xc3\x82\xc2\xae by the Ethisphere Institute more than ten times. \xc3\x82 In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patients family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Cons Product Analyst opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

HCA Healthcare