Job Description

RELATIONSHIP Cabot Park Village is looking for a part time reception Monday 7a-3p and Friday 7a-3p . This is a great part time position To get here we are off the Mass Pike . We are also on the Buss Route .
The Front Desk Receptionist reports directly to the Director of Business Administration.
PURPOSE The Front Desk Receptionist serves as the information referral center for all residents, families, potential residents, staff, guests, community contacts, and others visiting the community. S/he must be aware of all daily activities, administrative staff, and management company roles and responsibilities and direct or answer questions accordingly. In addition, the Front Desk Receptionist shall provide support for some computer processing duties as appropriate.
PRINCIPLE DUTIES AND RESPONSIBILITIES Accounting Assists Administrative Assistant/Executive Director as appropriate. Compliance and Safety Competently responds to all emergencies as directed. Demonstrates basic understanding of emergency call system and nurse paging system. Communication Greets visitors immediately upon arrival. Professionally handles all phone calls and routes callers or answers questions in a timely and courteous manner. Customer Service Determines visitors needs in a timely manner. Offers refreshments (coffee, water, etc.) to visitors, where applicable Ensures pertinent information is gathered from visitors (i.e. prospect information form, etc.) Greets all residents, associates, and visitors with a warm smile and pleasant tone of voice. Responds to resident requests in a timely manner. Manages doctor appointment book. Manages beauty and barber appointment book. Acts as concierge for residents (calling taxi\xe2\x80\x99s, handling telephone and/or cable problems, checking newspaper deliveries, etc.) Facilities Maintenance Keeps lobby clean and neat, free of clutter and trash. Oversees common bathroom, reporting soilages to housekeeping as maintenance. Reports any mal-functioning equipment to maintenance.
Knowledge and Experience Possesses expert knowledge of telephone system and capable of teaching others Demonstrates proficient computer skills (word processing, email, internet, Excel, etc.)

• Energetic and engaging personality.
• Great \xe2\x80\x9cservice recovery\xe2\x80\x9d skills.
• Flexible availability \xe2\x80\x93 looking to work weekends and holidays.
• High level multi-tasker, able to manage numerous tasks/projects simultaneously.
• Ability to come up with creative solutions for challenging situations.
• Great attention to detail, observant and intuitive.
• High school diploma or equivalent.
• Hotel/Resort experience a plus.
• Excellent verbal, written and phone communication skills.
• Expert in standard MS Office programs(Outlook, Word, Excel, etc.)
• A passion for serving people.