We Are Team Gilbert


Gilbert is on a mission to be the City of the Future. We choose to \xe2\x80\x9cAnticipate. Create. Help people.\xe2\x80\x9d With over 100 years of history and growth, our focus is on keeping the thriving community that Gilbert is today well into the future. Gilbert has been named the Most Prosperous City in the Country, Best Place to Live, Work and Play, Arizona\xe2\x80\x99s Most Admired Companies to Work For, and more.

We hire people who share our aspiration to be driven, kind, bold, and humble. Join Team Gilbert, and help us shape a new tomorrow, today: https://youtu.be/ftB0lKDltvc
We Are Seeking
Team Gilbert has an exciting opportunity for a part-time Concierge. The concierge is the face of our Town facility; and is committed to an exemplary experience for all visitors, staff, and elected officials with whom they engage. They greet and assist visitors, staff, and elected officials as they enter the lobby area of the building, instruct visitors on sign-in procedures/policies, answer inquiries, provide information, and notify stakeholders of security/safety concerns as needed. This position ensures the lobby area remains clean and presentable throughout regular hours of operation, reports any issues to facilities, and receives and signs for any packages and mail delivered to the building.

Essential Duties and Responsibilities Include:

• 
  Welcome visitors to the building, and assist with sign-in procedures using Gilbert\xe2\x80\x99s visitor sign-in technology;
• Engage with people in the lobby, sharing information about the building, answering questions, and making introductions as needed;
• Accept all packages, mail, and deliveries to the building, and notify recipients of delivery;
• Assist with pick up/shipping for Town store purchases and wellness prizes;
• Receive, review, and respond as necessary to emails, including emails that come into the general HR email inbox, from internal and external customers;
• Answer incoming phone calls from residents, business owners, and staff;
• Assist with scanning projects as needed, Workers\xe2\x80\x99 Compensation notices, pay letters, etc.;
• Submit requests to Facilities for lobby maintenance;
• Organize, scan, and maintain digital files, retain and purge files in accordance with established records and retention policies and procedures;
• Reset Employee Self Service (ESS) logins as needed;
• Process replacement ID badges;
• Keep the lobby orderly and secure each evening;
• Coordinate with other Muni I support staff \xe2\x80\x93 Town Manager Executive Assistant Council Assistant, Clerk\xe2\x80\x99s office, IT, and People Team;
• Other duties as assigned.

This position is an At-Will position and is FLSA Non-Exempt-eligible for overtime compensation. Town of Gilbert employees are required to reside in the state of Arizona by the hire date.

About You
At Team Gilbert, we hire innovative, forward-thinking problem-solvers who love what they do! In addition to possessing the ability to live out our core and functional values daily, candidates must possess the following requirements:

• High School Diploma or equivalent (G.E.D.).
• 3 years of experience in a customer service environment.
• Organization and keeping a clean, presentable area to the public.
• Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.
  

You are also someone who has the Knowledge and Skills ( Either upon hire or within the first 30 days):

• Comfort with various technology tools, including Office 365, text, phone transfers, supply and meal ordering sites, digital visitor tools, and others;
• The Town of Gilbert: Popular destinations, other Town buildings, community events, and activities, internal and external resources, and the Gilbert website;
• Town policies, including building safety guidelines, personnel policies, and process of service;
• Multi-tasking activities and assisting multiple customers at the same time;
• Organization and keeping a clean, presentable area to the public;
• Exceptional customer service and interpersonal skills as applied to interactions with internal and external customers.

ADA and Other Requirements
This position will require talking, hearing, seeing, moving throughout the lobby area, typing, carrying less than 10 pounds, opening/closing doors, light dusting, and sweeping.

Up For the Challenge


Join Team Gilbert and make an income while making an impact! If you are looking for an opportunity to make a visible contribution to our community and get excited about doing interesting work that matters We can\'t think of a better place to put your talents to work.

Let\'s get this adventure started!

Gilbert provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.