Job Description

Description

COME JOIN THE CITY TEAM!!

The City of South Lake Tahoe is currently recruiting for Community Service Officer. The ideal candidate will work independently with great autonomy. This is a non-sworn position.

The City offers a comprehensive benefit package including: sick, vacation, holidays, life insurance, disability insurance, and 401A matching contribution (upon completion of probation). The City offers a sponsored health insurance plan (HDHP/HSA), with a City HSA contribution of: EO - $2,300/Year E+1 or Fam - $4,200/Year. Sponsored dental and vision insurance.

The City participates in CalPERS in lieu of Social Security; New members to CalPERS new PEPRA formula 2% @ 62, 3 year average; current CalPERS members 2% @ 55, 8-9% member contribution, 3 year average. A voluntary 457 plan is also available.

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

Summary Description
Under supervision of assigned supervisory or management staff, performs a wide variety of non-sworn police work related to enforcement of City ordinances, codes, laws, regulations and validation programs affecting the esthetic health & welfare and public peace and safety of the City of South Lake Tahoe. Areas of responsibility include on-street and off-street parking including interpretation and enforcement of protocols related to parking enforcement; vacation home rentals, nuisance abatement, abandoned vehicle abatement and other public service areas; administrative, clerical and paraprofessional non-sworn police work involving the processing and maintenance of departmental reports, records and files; greets and responds to citizens\' requests at the department\'s reception counter; and performs a variety of traffic control, and other duties not requiring Peace Officer status.

Identifying characteristics
Community Services Officer is a journey level position assigned a full range of enforcement duties with minimal assistance or direction; work independently and exercise sound judgment in the application of policies and procedures related to issuing notice of violations to code enforcement and citations, towing, traffic control, and recordkeeping responsibilities related to parking and code enforcement. Incumbent is expected to become increasingly knowledgeable of state and city laws, ordinances, procedures and practices pertaining to code enforcement, vehicles, and parking enforcement. Performs technical and paraprofessional non-sworn duties in support of Police Department operations.

Examples of Duties

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. * Performs a variety of record keeping, filing, indexing and other general clerical work.

• Take photos of identified violations and submit Notice of Violation
• Directs removal of parked vehicles that pose a hazard.
• May provide traffic control.
• Learns to take statements, prepares criminal and traffic reports and makes court appearances as required.
• Assists in snow removal activities including traffic control.
• Assists the general public at the counter by accepting fees for a variety of items, such as vehicle impound releases, booking fees and processing receipts and explaining police procedures.
• Operates a computer data entry terminal.
• May assist in training new employees in the processing of records, as required.
• Performs parking enforcement, follows up on abandoned vehicles or assists in traffic control at vehicle accident scenes.
• Responds to traffic accident scenes, assists with traffic control and with name exchanges.
• Transports evidence to designated crime labs for analysis, as necessary; delivers court documents and serves subpoenas as assigned.
• Patrols assigned areas (both walking and motorized patrol), identify parking and code violations and issue overtime parking citations.
• May perform other non-criminal enforcement activities, such as enforcing City Code and zoning enforcement activities.
• Assists at public counter in taking fingerprints and/or taking reports of crimes.
• Issues administrative citations.
• Collects meter funds
• Performs related duties as required.

Typical Qualifications

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:
Office methods and procedures, telephone and receptionist techniques.
Correct English usage, spelling, punctuation and grammar.
Public records acts and penal code sections.
City ordinances
Criteria that determines an emergency or non-emergency situation.
Computerized records system.
Geographic features and streets of South Lake Tahoe.
Positive telephone technique.
Principles of customer service, including conflict resolution principles
Techniques for interacting effectively with a variety of individuals from various socio-economic, cultural and ethnic backgrounds.

Ability to:
Know and understand all aspects of police operations.
Intermittently analyze work papers, reports and special projects.
Remember accounts given by witnesses.
Identify crime suspects.
Interpret and apply the operational procedures and the law to field situations.
Observe while in the field and problem solve field situations.
Explain law to the public.
Understand and follow both oral and written instructions.
Speak clearly and precisely.
Work under pressure, exercise good judgment and make sound decisions in emergency situations.
Work irregular hours and shift work, as necessary.
Effectively communicate with and elicit information from upset and irate citizens.
Operate the computerized records system.
Exercise independent judgment and work with a minimum of supervision.
Enforce the laws, regulations and ordinances governing parking in a tactful, firm and impartial manner.
Operate a motor vehicle safely.
Work independently in carrying out assigned duties in a variety of weather conditions.
Operate office equipment quickly, accurately, and, at times, concurrently.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.

Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Community Services Officer
Education/Training:
Equivalent to the completion of the twelfth grade.
Experience:
One year experience in a position with substantial public contact, police clerical positions, or a related field.

License or Certificate:
Possession of a California or Nevada driver\'s license.
.

Supplemental Information

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Reactive emergency, natural or man-made disaster, and routine fire prevention environments with travel from site to site; the employee regularly works near moving mechanical parts and in areas of limited and restricted entry and exit; regularly exposed to outside weather conditions and wet and/or humid conditions; occasionally works in high, precarious places; exposed to fumes or airborne particles, toxic or caustic chemicals, extreme cold, extreme heat, fire, infectious biohazards, and vibration; risk of electrical shock, radiation, drowning, and asphyxiation; work and/or walk on various types of surfaces including slippery or uneven surfaces; the noise level in the work environment is usually moderate; however, the noise level is occasionally very loud when responding to emergency calls and when working at a fire or other emergency incident. Incumbents are required to work extended hours including evenings, weekends, and holidays. Incumbents may be required to work on scheduled days off, without advanced notice, to maintain required staffing levels. This position is a high risk position with exposure to potentially dangerous situations requiring a range of safety or other precautions such as working at great heights, under extreme conditions and working around high voltage.

Physical: Primary functions require sufficient physical ability to work in a emergency response setting; considerable and rapid physical exertion or demands on the body such as frequent climbing of tall ladders, continuous lifting of heavy objects, crouching or crawling in restricted areas; exertion requires highly intense muscular action leading to substantial muscular exhaustion; walk, stand, sit, or run for prolonged periods of time; occasionally stoop, bend, kneel, crouch, reach, and twist; occasionally climb and balance; regularly push, pull, lift, and/or carry light to moderate weights; frequently lift and/or move moderate to heavy weights; occasionally lift and/or more heavy weights; operate fire suppression and medical response equipment, apparatus, and tools; requires a sense of touch, finger dexterity, and gripping with hands and fingers; ability to speak and hear to exchange information; ability to operate a vehicle to travel to various locations.

Vision: See in the normal visual range with or without correction; specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Hearing: Hear in the normal audio range with or without correction.

FLSA Designation: Non-Exempt

01

Do you have Equivalent to the completion of the twelfth grade?

• Yes
• No

02

Do you have one year experience in a position with substantial public contact, police clerical positions, or a related field?

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