Description:
Outreach Specialist
The Outreach Specialist (OS) plays a critical role at Upward Health. The OS is the first point of contact with our company for our patients. We count on the OS to make an excellent first impression and to be able to effectively communicate our service offering to patients. The goal of this role is to inform patients about our services and to help them get started. Our services are focused on improving a patient\'s health, and the OS helps him or her take that first step.
The OS manages a caseload and utilizes a range of strategies to connect with our potential patients. Phone is our top strategy, and it\'s important that our OS is comfortable and confident communicating by phone. There may be times that field-based approaches are utilized as well. The OS should be prepared to use whatever strategy is most effective. The OS reports to our Outreach Manager.
Applicants tend to be individuals who would describe themselves as a people person. You enjoy talking to new people \xe2\x80\x93 whether by phone or in person. You might have taken past roles in sales or retail to satisfy this interest. You also want to help others. You may even have past experience helping others with their health, whether through a previous job or in your personal life. You communicate well. You enjoy a fast-paced environment. You are flexible and like when each day is different. You are driven by reaching goals, and you like a challenge. We are looking forward to meeting you!
Key responsibilities:
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