Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Summary:

The Community Manager\xe2\x80\x99s main duty is to create and manage programming at a mixed-use property to enhance the experience for tenants and visitors in order to create a sense of community on the property. The chosen candidate will oversee conference and event space in the office tower, as well as activate the public spaces which feature retail and dining options. There is abundant opportunity to utilize the retail, dining, and office space to create a property-wide synergy.

Primary Duties

• Community Management
• Manages and schedules building amenities (i.e.. conference space, fitness facility, tenant lounges, etc.)
• Special event planning for meetings and events occurring at the property for clients directly - can be large-scale
• Curates unique and worthwhile activations in public and private event space
• Coordinates property synergy between office clients, tenants, retailers, and dining establishments
• Create property programming with the goal of creating a property-wide sense of inclusion and community
• Assists property management team in creating welcome collateral and client events
• Responds to in-person, phone and email requests from client and assists in providing guidance and information to the client in a timely manner
• Manages onsite fitness center (If Required) with the aid of fitness vendors or operators
• Facilitates fitness instruction, classes, events, supply ordering, etc.(If Required)
• Utilizes common areas for pop-ups and activations for client engagement activations
• Manages property social media sites (if Required)
• Creates internal marketing messaging and collateral for property programming and events
• Acts as a building ambassador, including maintaining a welcoming presence in public spaces when requested and during events
• Plan robust program within property budget
• Negotiate contracts with area vendors for best price, product and service
• Works with Experience Management corporate team to grow a local Preferred Vendor list
• Engages tenants to participate in building programming
• Fosters an up-to-date knowledge for directions to festivals, events, attractions, restaurants, hotels, tours and transportation schedules in the surrounding area, including new trends
• Secures and coordinates tickets to concerts, sporting events, theater productions and other events (If Required)
• Provides detailed reporting of the calls, emails, and requests that have come in and the type of services that has been provided and coordinated to the client
• Stays current on knowledge of local events and cultural attractions. Research information on these events.
• Other concierge-related requests, as needed
• Other reports, duties, meetings TBD

Client Communication and Management

• Project a confident and professional attitude when communicating with client
• Speak in clear and concise manner when responding to client questions and follow-up with precise resolutions when reached by team lead or manager
• Demonstrate good listening techniques
• Demonstrate consistent focus toward client satisfaction

People Management, Leadership, and Teamwork

• Work with assigned team to achieve project objectives
• Observe and identify client cultures and individual behaviors and seek advise on how to work within this environmentPerform assigned tasks under direct supervision

Miscellaneous

• Any and all other duties and tasks assigned.
• Comply with all JLL policies and procedures, including but not limited to time & expenses, ethics and business practice.

Education/training

• Bachelor\xe2\x80\x99s Degree or equivalent work experience

Years of relevant experience

• At least three years\xe2\x80\x99 experience in marketing and event planning, including VIP guest service

Skills and knowledge

• Previous concierge or VIP retail experience highly preferred
• Experienced marketing and event planning
• Independent thinking
• Creatively produce ideas to create involve retailers in office space
• Ability to engage tenants and visitors to participate in events and programming
• Possesses foresight to organize event logistics up to 3000 attendees
• Eye for clean, concise marketing collateral
• Superior knowledge of local cultural, dining, and entertainment venues, and ability to match client and tenant desires to the appropriate venue
• Able to multi-task in a fastpaced environment, accommodating and communicating to a broad range of clientele with varied needs
• Able to think quickly and efficiently when confronted with a client or tenant request
• Motivated self-starter who can work with minimal supervision
• Creative problem solver
• Proactive, approachable and solution-focused
• Professional demeanor and appearance
• Strong planning and organizational skills
• Excellent interpersonal and communication skills
• Takes initiative and anticipates the needs of others
• Commitment to company values
• Knowledgeable on Microsoft Office, iOS functions, marketing or graphic design software, and digital technology

Other abilities

• Expert-level knowledge of the local area, including current dining, retail, and entertainment trends
• Excellent written and verbal communication skills
• Detail oriented
• Ability to multi-task and work both in a team and independently
• Strong interpersonal skills with the ability to interact with executive level internal & external clients
• Organizational & detailed oriented with the ability to prioritize and manage differing needs of the business.
• Basic proficiency with Microsoft Office products.

Physical work requirements and work conditions

• Position may work primarily at client site or project location with potential daily client and contractor interaction. Face to face and/or remote daily interpersonal interaction is usually required in order to perform the job.

Location:

On-site \xe2\x80\x93Scottsdale, AZ

If this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Flexible and Remote Work Arrangements may be available

About JLL \xe2\x80\x93

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

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This position may require you to be fully vaccinated against COVID-19. If required, you\xe2\x80\x99ll be asked to provide proof that you\xe2\x80\x99re fully vaccinated upon your start date. You\xe2\x80\x99re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

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