Job Description

Community Managers (CMs) are the primary community builders and coaches of Thread - they plant themselves in a community of 300+ volunteers and young people, and then apply community organizing and antiracist principles to facilitate everyones strong relationships and positive personal, professional, and academic outcomes. CMs work through the Thread Community Model, coaching, mobilizing, and empowering volunteers and youth to access the programming, resources, and other tools they need in order to thrive. Key outcomes include volunteer/student engagement, retention, and satisfaction, as well as high school graduation and post-secondary credential completion. The Thread Community Model is built upon CMs directly coaching up to 12 volunteer leaders, called GrandParents. Each GrandParent coaches eight volunteer leaders called Heads of Family. Each Head of Family leads, coaches, and organizes a Thread Family, which includes both Family Member volunteers and young people. Community Managers ensure the effective and consistent implementation of this Model, ensuring everyone in the community is connected, engaged, and working towards their goals. A Community Managers work is both broad and deep. They are responsible for monitoring the needs and goals of hundreds of people, designing and implementing strategies to support them, and mobilizing them to events and activities throughout the month. At the same time, CMs make every individual in their community feel seen and known, by being able to intimately connect with them and guide them through their personal growth journey as needed - at the center of which is a racial equity journey. They do this by pairing strong project management, data, and organizing skills with a magnetic personality that can both energize and support people, even in the toughest moments.
Key Responsibilities

Coaching and Community Building

• Build positive, long-term relationships with Thread volunteers, especially GrandParents
• Relentlessly facilitate and encourage relationships between volunteers and young people that elevate the power of young people, as the foundation for achieving exemplary outcomes
• Inform, educate, and foster growth of individuals at all stages of a racial equity journey
• Use effective storytelling and facilitation to drive group and individual outcomes
• Cultivate and retain high-performing GrandParents and Heads of Family

Volunteer Engagement and Mobilization

• Ensure the engagement and growth of young people and their Family Member volunteers by coaching and mobilizing Grandparent and Head of Family volunteer leaders
• Drive attendance to Thread programming, leveraging those spaces to model behavior, coach, and work towards key outcomes
• Coach GrandParent volunteer leaders each month to reflect, grow, and strategize
• Assist volunteers in removing barriers, including connecting with resources when needed
• Recruit and develop prospective and current volunteers to fill empty volunteer leader positions (Heads of Family and Grandparents)

Personal Performance and Project Management

• Build, implement, monitor, and adjust engagement strategy for volunteers and young people to ensure positive outcomes, utilizing data and metrics, as well as qualitative info gathering
• Set mobilization targets and drive attendance to Thread programming accordingly
• Ensure community compliance with budget, policies, etc.

• Collaborate with and leverage Threads other functional teams to effectively support volunteers and students
• Develop, manage, and assist with additional programs and projects as needed to achieve team goals
• Other duties as assigned

• Bachelors Degree in associated discipline
• At least 3-5 years of demonstrated success in community organizing, coaching, and mobilizing people to take action; If you have work experience as a full-time campaign organizer, you are encouraged to apply.
• At least 2 years of demonstrated success in project and program management, including building and developing a team of people towards common goals as well as data input, monitoring, and evaluation
• Demonstrated commitment to and experience with equity and inclusion through an intersectional lens, including experience navigating and/or coaching others through a racial equity journey
• Consistent access to a vehicle, as well as willingness to occasionally work evenings and weekends as needed
• Highly responsive, adaptive communications style; ability to inspire one-on-one and in groups of all sizes
• Ability to clearly communicate and live out Threads core values & core competencies.
• Recognition of the ways that race and other identities (historically and presently) intersect and play out in the workplace.

• Familiarity with Baltimore human services landscape, including City Public School System, neighborhoods, and/or organizations and resources
• Prior experience working in a youth-serving and/or nonprofit environment
• Prior experience working with mobile app-based data input and with Salesforce
• Fluency in a second language, especially Spanish