Job Description

As Community Liaison, you\'ll be responsible for business development and education of patients and their families and key constituents (e.g., physicians, case managers, discharge planners) at our referral partners, including hospitals, SNFs, ALFs, and Physician offices. You\'ll ensure continuity of care, smooth interactions, and excellent communication between all involved. Areas covered include Winchester and surrounding areas of northern Virginia and adjacent areas of the eastern panhandle region of West Virginia.

RESPONSIBILITIES :

• Establishes and maintains productive relationships with case managers, discharge planners or other relevant professionals in hospitals, home health agencies, nursing homes, long term care facilities, assisted living facilities, and physicians in private practices.
• Execute effective sales calls/meetings that identify and meet the needs of the referral partners, including pre- and post-call planning, establishing rapport, good questioning skills, proposing solutions, handling objections, driving referrals, and converting them to admissions.
• Educate the medical community on components of home health care and our organization services and programs using sales calls and literature.
• Execute weekly and monthly goals of increasing market share through account development of both existing and prospective referral sources.
• Achieve monthly personal production goals.
• Responsible for all sales administration duties including, but not limited to maintaining accurate records,, weekly meetings with tactical/strategic updates, paperwork (485/F2F) delivery or pick-up when needed, timely cell phone and email correspondence
• Participates in interdisciplinary team meetings and regular marketing meetings.
• Assists Intake Coordinator with coordination of care and timely admission of any/all home health patients.
• Ensures that the expectations of the referral source and the needs of the patients and their families are being met.
• May assist in identifying and resolving issues, dissatisfaction, or problems that the referral source or the patient or their family is experiencing.
• Triage issues with patients and family members, resolving them within scope of job or escalating them to the appropriate clinical or administrative person / department.
• Complies with all organizational policies and procedures.
• Other related duties as assigned

Qualifications & Requirements

• Associate Degree or equivalent required;
• Licensed Practical Nurse, Physical Therapy Assistant, Certified Occupational Therapy Assistant or similar clinical license/certification is required
• Previous Home Health or Hospice experience required
• Knowledge of medical terminology
• Must have excellent written and verbal communications skills
• Demonstrated strong customer service, and relationship-building skills
• Good computer skills including Email, CRM software, Google Workspace, Google
• Meet/Zoom/Video Conference, PowerPoint, MS Word, and MS Excel
• Must be able to travel with short notice as required for the above duties to clients and community locations
• Must have a car with current insurance coverage and a valid driver\'s license

SKILLS AND COMPETENCIES :

• Ability to articulate our competitive advantages, specialty programs, and CMS guidelines
• Ability to coordinate and attend appointments/meetings
• Ability to create presentations and reports
• Ability to use good judgment in decision making and problem resolution
• Ability to collaborate with internal administrative, clinical and marketing teams
• Ability to work independently with minimal supervision and be self-motivated.
• Must have interpersonal skills to effectively interact with physicians, other health specialists, management, and co-workers through phone, video conferencing, email and in person

MENTORSHIP AND CAREER GROWTH :

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures. We\'re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign opportunities to help each team member develop into a better-rounded professional.

PathWell Health