Job Description

Position Summary:

The Community Health Worker Administrative Supervisor serves as a member of the Family Support Services team, assisting with the coordination of community health care systems and resources to provide culturally and linguistically appropriate services with the goal of providing a seamless model of access and care that benefits the patients and family members based on their individual needs. In addition to completing work involving determination of client eligibility for HMS sliding fee, Medicaid, Medicare, Insurance Exchange, Social Security, and other insurance/safety net programs.

CHW Administrative Supervisor administratively oversees FSS Care Team Coordinators, and Outreach and Enrollment Specialists (also known as Community Health Workers).

Community Health Worker Duties:

Ensures understanding of the Patient-Centered Medical Home (PCMH) model to patients. Advocates or facilitates patient access to health care, specialty care or second opinions; assists in coordination of care under the direction of the primary care provider to meet the patient's goals. Identifies the patient's oral and written communication needs, including the patient's preferred language for discussing health care with interdisciplinary team. Under the direction of the interdisciplinary team, educates and assists the patient with self-management tools and techniques based on the patient's planned outcomes. Under the direction of the Chief Support Officer, receives oversight from the Quality Coordinator (RD/CDE) to provide diabetes, and health and wellness education. Determines initial and continuing eligibility of clients for HMS sliding fee, Medicaid, Medicare, Insurance Exchange, Social Security, and other insurance/safety net programs according to federal and state standards. Assists the patient's application process for medication assistance. Encourages patients to follow clinical guidelines for care management by, reminding patients of appointments, coordinating non-clinical services and maintains appropriate documentation of patient contact. Follows up on patient referrals. Reviews Electronic Health Records to assure health needs are met in accordance to clinical guidelines. Explains and interprets specific program policy, procedures, and rules governing public assistance programs to clients and other individuals; assists individuals in completing application forms for programs, requiring extensive public contact both in person and by telephone; and ensures timely processing of applications. Maintains complete and accurate computerized and/or paper records of client eligibility and prepares reports as required. Assists individuals in utilizing the resources within HMS and throughout the community. Conducts outreach in the community to inform members of the community about HMS sliding fee, Medicaid, Medicare, Insurance Exchange, Social Security, and other insurance/safety net programs. Under the direction of the Chief Support Officer, Provides community education individually and in groups. Performs miscellaneous job-related duties as assigned.

Provision of Administrative Supervisor Duties:

Under the direction of the Chief Support Officer, performs professional work in developing, planning, organizing, and coordinating services within the FSS department. Manage schedules, sign timesheets, and leave requests of all Care Team Coordinators and Outreach and Enrollment Specialists (aka Community Health Workers), ensuring coverage when staff are out on leave. Ensure staff is compliant with state and federal regulations. Attend monthly HMS Management meetings. Under the direction of the Chief Support Officer, provide support with program grants oversight and invoicing. Provide bi-weekly, documented, supervision with staff. Review staff documentation within all databases, to ensure timely and accurate completion of notes. Conduct interviews and facilitate onboarding and training of new hires. Complete monthly reports. Manage day-to-day needs of CHW staff.
Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: 40 per week

Benefits:

401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance
Work Location: In person