Located in a historic neighborhood in the nation\'s capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.
Requirements
Communications Specialist (1 of 2) , Georgetown University Police Department \xe2\x80\x93 Georgetown University
The mission of
Georgetown University Police Department (GUPD) is to protect the Georgetown University community, ensuring a safe and secure learning and living environment through trusting partnerships and professional police services. Our officers are commissioned special police, vested through the District of Columbia Metropolitan Police Department.
Job Overview
The Communications Specialist, a member of Georgetown University Police Department\xe2\x80\x99s 24/7 public safety answering point (PSAP), performs a variety of communications and operational tasks in support of public safety, security, and law enforcement operations in accordance with existing university, state and federal guidelines.
Working independently with general supervision, as well as with patrol officers, security officers, and student guards, they work shifts including days, nights, weekends and holidays in a fast paced, time critical, stressful and demanding environment in duties that require good communications, resource management, and multitasking skills for responding to citizens\xe2\x80\x99 needs and the dispatching of police officers in calls for service.
Reporting to the Police Communications Supervisor, the Communications Specialist has duties that include but are not limited to answering emergency telephone lines, dispatching police officers, monitoring the university fire alarm system, monitoring the university closed-circuit television (CCTV) security system, and providing information and customer service to the university community via both telephone and a walk-up window.
The Communications Specialist answers emergency and non-emergency calls for service, dispatches these calls, initiates EMS responses, monitors alarm systems, and works the customer service desk, staff the Georgetown University Police Communications Center. They answer calls from the public regarding all types of emergencies, ranging from crimes being committed to various kinds of university community needs
They work alone or in partnership with another Communications Officer or Specialist with little supervision. When dealing with callers, the Communications Specialist remains calm and collected while displaying good communications skills \xe2\x80\x93 and prioritizes calls, depending on the level of emergency.
Qualifications
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