Job Description

Overview

MercyOne Central Iowa operates four not-for-profit Catholic medical centers in Des Moines West Des Moines Newton and Centerville and two specialty hospitals \xc3\xa2\xc2\x80\xc2\x93 MercyOne Children\xc3\xa2\xc2\x80\xc2\x99s Hospital in Des Moines and MercyOne Rehabilitation Hospital in Clive (965 beds total) \xc3\xa2\xc2\x80\xc2\x93 along with more than 20 additional facilities that house more than 50 primary care pediatric internal medicine and specialty clinics. Founded by the Sisters of Mercy in 1893 MercyOne Central Iowa has the longest continually operating hospital in Des Moines and is also one of the largest employers in the state with more than 7000 employees and a medical staff of more than 1000 physicians and allied health associates. MercyOne Central Iowa is a member of MercyOne which was founded in 1998 through a collaboration between CommonSpirit Health and Trinity Health \xc3\xa2\xc2\x80\xc2\x93 two of the country\xc3\xa2\xc2\x80\xc2\x99s foremost not-for-profit Catholic health organizations. MercyOne has more than 20000 colleagues in Iowa and surrounding states.
Responsibilities

Answers calls quickly and efficiently and routes to appropriate area.

• Pages over public address system: codes, hospital personnel, physicians and announcements.
• Directs patients and visitors to proper areas.
• Provides proper patient information, while retaining confidentiality.
• Implements emergency procedures for hospital.
• Helps out in Mail Services when staffing is short.
• Nights \xc3\xa2\xc2\x80\xc2\x93Verify patient discharge for Mail Services.

Assigned Communication Rep is trained for complete Mail Services back-up.

The duties listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.
Qualifications

High school diploma or GED required.

CommonSpirit Health