Collections Representative I (remote)
Richmond, VA 23219, United States
Job Description
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This position is responsible for collection services on delinquent and bankrupt accounts with the goal of preventing charge offs and Non-Accruals, and reducing the Bank\xe2\x80\x99s delinquency rates within the consumer lending portfolios. Position Accountabilities
- Contact customers regarding delinquent accounts and payments; properly document all collection activity.
- Receive and service inbound collection calls.
- Review loan payment history.
- Utilize established programs to assist Bank customers in bringing their accounts current.
- Maintain confidentiality of the Bank\xe2\x80\x99s customers\xe2\x80\x99 personal and financial information.
- Contact credit bureaus for customer reports, check customer references, update addresses, and gather additional information as necessary.
- Work with other Special Assets teams and departments as needed to ensure payments are properly credited or applied to customer accounts. Order liquidations, foreclosures, and repossessions when necessary.
- Conducts skip-tracing research. Prepare DMV applications for repossession & duplicate titles.
- Perform other duties as assigned by management that enhance collection activity.
- Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bank\xe2\x80\x99s Policy and Procedures.
- High school diploma or equivalent work experience
- Two or more years of collections experience
- High degree of professionalism
- Excellent customer service skills
- Excellent interpersonal, communication, and organization skills
- Ability to handle multiple tasks
- Flexible, able to adapt to change
- Basic analytical and problem-solving skills
- Knowledge of financial institution\xe2\x80\x99s policies and procedures
- Intermediate PC skills
- Able to work independently
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Job Detail
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Job IdJD4254514
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationRichmond, VA 23219, United States
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EducationNot mentioned