Job Description

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S . Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life\'s uncertainties, and we\'re proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a n IT Analyst I - REMOTE! Join us and support CSAA IG in achieving our goals.

Your Role:

The IT Analyst I, creates, modifies, and maintains functional and non-functional requirements for system enhancements, upgrades, and new functionality. (Non-functional requirements are system requirements related to the hardware/software environment in which the application will operate but are not part of the actual business function(s) performed by the application.) The candidate will be responsible for the analysis of systems to determine root cause of problems and create system workflow. They will partner with and provide support to project stakeholders throughout the SDLC in understanding and clarifying the requirements under examination.

Your Work:

Learns business strategies, IT strategies and relevant standards.

Assists in clarifying business requirements/needs and documents the same.

Documentation and recommendations reviewed by manager or higher-level analyst.

Works closely with customers, business analysts, and team members to understand business requirements that drive the analysis and design of quality technical solutions.

Participates in requirements sessions and walk-throughs.

Involved in the ongoing routine aspects of a systems life cycle for small projects or pieces of larger projects.

Assists with test planning (in partnership with QA Lead), maintenance and support for simple application software.

What would make us excited about you?

0 - 2 years System documentation experience and/or technical writing

Ability to trace given transactions through a small to moderate system and document how systems and overlapping processes interact.

Ability to create non-functional requirements and translate business requirements into non-functional requirements

Solid understanding of development, quality assurance and integration methodologies

Understanding of industry practices and CSAA IG policies and procedures.

Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)

Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)

(Use as needed) Travels as needed for role, including divisional / team meetings and other in-person meetings

Fulfills business needs, which may include investing extra time, helping other teams, etc.

CSAA IG Careers

At CSAA IG, we\'re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Join us if you

BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.

COMMIT to being there for our customers and employees.

CREATE a sense of purpose that serves the greater good through innovation.

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don\'t miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact .

As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues\' different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

We are always recruiting, retaining , and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers\' evolving needs.

CSAA Insurance Group is an equal opportunity employer.

The national average salary range for this position is $61,560-68,400. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on county of residence. The full salary range for this position across all the states we hire in is $55,440-82,100. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 5% of eligible pay.

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii, Alaska, and California. California exception does not apply to existing CA employees.

Must have authorization to work indefinitely in the US.

CSAA Insurance Group