Job Description

Florida\'s Largest Water/Fire/Mold Restoration Company is interested in finding a full time highly motivated Account Representative to become a part of our team.! We have been providing Restoration Solutions for homeowners and businesses for over 8 years.

Responsibilities and Duties:

• Direct contact for homeowners, insurance companies, and insurance adjusters
• Responsible for keeping an open line of communication with insurance companies/adjusters and homeowners regarding the loss
• Sending documentation to Field and or Desk Adjusters upon request
• Follow-up with insurance carriers regarding the status of claims assigned to them
• Assist technicians with communications to adjusters/homeowners/carriers (including Demolition approvals, supplemental services needed, difficulties with homeowners, etc.)
• Follow-up with technicians on any missing documentation needed to complete the job
• Collect payments from insurance carriers or homeowners

Qualifications and Skills:

• Collections Experience
• Customer Service experience
• Water restoration or property claims adjusting is a PLUS
• Proficiency in computer applications such as Microsoft Office Applications, Outlook, Web Browsers, SmartSheet, Dash, etc.
• Strong organizational skills
• Strong communication, both written and verbal.
• Ability to work both within a team, and independently
• High School or Equivalent education
• Must be able to pass a background check and drug test

Benefits:

• Medical, Dental, Vision Paid Vacations and Paid Holidays
• We are an Equal Opportunity Employer

Responsibilities and Duties

• Interact with insurance carriers within designated timeframes throughout the collection process
• Follow up with a call to identify the correct adjuster and contact person.
• Follow submission guidelines on collections.
• Negotiate and settle EMS, and Remediation invoices
• Contribute to overall customer satisfaction.
• Respond to customer concerns timely and follows through on all promises
• Learn all software programs utilized in the company\'s day-to-day operations (PSA)
• Have strong oral and writing skills
• Have exceptional research skills - Computer/tech-savvy
• Abides by company policy and submission requirements.
• Other duties as assigned.
• Ability to read mitigation estimates
• This is a guaranteed salary plus commission position. Our average biller makes $45k a year with others making 50K+ working from home with no evenings or weekends.

Job Type: Full-time

Benefits:

• Paid Time Off
• Referral Program
• Health, Dental, and Vision

Schedule:

• 8 Hour Shift
• Monday to Friday

Work Location:

• Pompano Beach with some remote

Typical start time:

• 8:30 AM

Typical end time:

• 5 PM

Pay Frequency:

• Weekly (EFT)

This Job Is:

• Open to applicants under 18 years old, provided it is legally allowed for the job and location
• Open to applicants who do not have a high school diploma/GED
• A "Fair Chance" job (you or the employer follow Fair Chance hiring practices when performing background checks)
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Benefit Conditions:

• A waiting period may apply

Work Remotely:

• Yes (when required)

Requirements:

Xactimate experience

IICRC a plus

Microsoft Office a plus

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United Water Restoration Group