Job Description

The Opportunity

Delaware North Gaming is searching for a full-time Catering Supervisor to join our team at The Sheraton in Nashua, New Hampshire. As Catering Supervisor, you will work under the direction of the department manager to ensure effective operations of all event spaces, including training and supervision of catering team members.

Pay

Minimum pay rate: $20.00 / hour
Information on our comprehensive benefits package can be found at .

Benefits

We care about our team member\xe2\x80\x99s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

Responsibilities

• Train and supervise catering associates and observe job performance.
• Ensure catering associates properly prepare catered events for guests; conduct walk-through to check for any issues.
• Ensure all food presentations and displays meet company standards.
• Ensure responsible alcohol service and reports any violations.
• Answer guest questions regarding food preparation or ingredients, service, or billing.
• Resolve guest complaints, with the assistance of the department manager.
• Ensure that all workstations, pantries, and storerooms remain clean and sufficiently stocked; ensures replacement stock is ordered.
• Ensure all sanitation practices are used and Department of Health guidelines are followed.
• Performs other duties as assigned.

Qualifications

• Minimum of 1 year of related service experience in a hotel, full-service restaurant, catering facility, or club environment required.
• Excellent guest service skills.
• Detail-oriented with strong organizational skills.
• Ability to work accurately, efficiently, and courteously in a high-pressure environment.
• Good leadership and training skills; ability to teach others as well as delegate tasks.
• Good communication skills; ability to effectively communicate with guests, and retain and communicate menu information and service preferences.
• Able to follow job procedures and manager instructions.
• Basic math skills; ability to accurately account for cash and inventory.

Physical Requirements

• Ability to lift up to 30 pounds for set-up, service, and clean-up.
• Ability to stand and walk for the entire length of shift, including walking up and down stairs and lifting as the work duties demand.
• Variable temperatures \xe2\x80\x93 required to move between hot, noisy conditions of kitchen and climate-controlled dining environment.
• May be required to work in confined and/or narrow spaces.

Who We Are

At Delaware North, you\xe2\x80\x99ll love where you work, who you work with, and how your day unfolds. Whether it\xe2\x80\x99s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there\xe2\x80\x99s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Delaware North