Job Description

The Opportunity

Delaware North Gaming is seeking a full-time Hotel Front Desk Supervisor to join our team at The Sheraton in Nashua, New Hampshire. As part of our Front Desk team, you are the first line of communication for guests and the hub of all communication for the property. We are looking for motivated, energetic, attentive individuals who can provide an exceptional experience to our guests from all over the world.

Minimum pay rate: $17.00 / hour
Information on our comprehensive benefits package can be found at .

We care about our team member\xe2\x80\x99s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

Responsibilities

• Train and supervise the front desk associates to ensure adherence to quality standards, deadlines, and proper procedures.
• Provide associates with guidance on handling difficult or complex problems or in resolving escalated complaints or disputes.
• Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
• Evaluate associate job performance and recommend appropriate rewards or corrective actions, as needed.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative associates.
• Coordinate with housekeeping department, as needed.
• Perform other duties as assigned.

Qualifications

• At least 2 years\' experience in hospitality, front desk experience is preferred.
• Prior supervisory experience preferred.
• Computer literate in MS Office programs; some experience with property management systems preferred.
• Must be fluent in English language both spoken and written.
• Good interpersonal communication skills in person and by phone.
• Must be able to multitask, function in a professional manner under pressure from guests and supervisors.

Physical Requirements

• Stand and walk for extended periods of time.
• Must be able to walk, bend, twist, crouch, push, pull and climb stairs throughout shift.

Who We Are

At Delaware North, you\xe2\x80\x99ll love where you work, who you work with, and how your day unfolds. Whether it\xe2\x80\x99s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there\xe2\x80\x99s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Delaware North