Job Description

Description:

JOB DESCRIPTION

Position Title: Neighbors First Case Manager Supervisor

Reports to:

Division Director

Category: Full-Time:

Exempt

Location:

Washington, DC 20009

Hours

: Flexible hours between 8:00 AM - 6:00 PM with occasional evening work. Participates in an on-call rotation.

About Us:

Friendship Place is a nonprofit organization, serving the Washington, DC region, empowering individuals and families experiencing or at risk of homelessness to rebuild their lives with the involvement of the community. Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs that have positive, demonstrable results and a lasting impact on the community and beyond. Our programs are person-centric and individualized to meet the needs and goals of individuals, families, youth/young adults and Veterans experiencing homelessness. We provide outreach, hospitality, health care, case management, housing, job placement services, and advocacy. We have established a national presence and are known for sharing best practices in the field.

Our Core Values: Friendship Place is a Person-First Organization that promotes transparency and ethical practices among our team and those we serve. All individuals in our organization are expected to perform their job duties in a manner consistent with our core values. This includes the following: Excellence and Innovation; Finding Ways to Say "Yes,"; Caring at the Core; Agents of Change; Support, Empowerment and Development; Building Relationships; and Integrity and Accountability.

Summary:

The position leads the case manager team in providing permanent supportive housing and intensive case management services to individuals and families experiencing homelessness or at risk of experiencing homelessness in DC using a Housing First Model. The Case Manager Supervisor will supervise the Neighbors First Case Management Team (NFI and NFF), which will oversee scattered site and site base participants, provide training to staff, and ensure all program policies and procedures are adhered to. The Case Manager Supervisor helps ensure that homeless families maintain housing and rebuild their lives relying on their own strengths, using wraparound resources in a holistic, participant-driven process. The Case Manager Supervisor collaborates with partnering agencies to ensure stabilization and self-sufficiency of all program participants.

Responsibilities:

In collaboration with other members of the NF management team, provide overall supervision, training, instructive mentorship and coaching to staff. Facilitate weekly individual staff supervision for case managers Provide scattered site and site-based supervision to NF case managers, as needed In addition to individual clinical supervision, act as the direct supervisor of assigned staff, this includes performance management, managing schedules, onboarding and off boarding Operating from an equity framework, ensure trauma-informed best practices and participant centeredness are implemented by program staff. Conduct face-to-face contacts with PSH families and individuals as needed, including completion of outreach, engagement, and intake services Facilitate and attend weekly meetings such as staff meeting, case conferencing, NF management team meetings, etc. Support the development, implementation and management of NF program policies and procedures, in collaboration with other NF management team members Support administrative program management responsibilities for the team, including monthly and quarterly reports, program evaluation, and other administrative tasks as assigned Ensure the integrity and timeliness of all documentation including participant interactions, biopsychosocials, service plans, UIRs and other clinical documentation in OTCO/HTH Model and ensure ethical service delivery as well as organizational/program/practice compliance as outlined by Friendship Place, DHS and professional licensing boards Participate in multidisciplinary and contract meetings ( DHS monthly provider meetings, monthly 1-1 monitoring meetings, etc.) Ensure an effective collaborate with external agencies and stakeholders providing services to consumers, including community agencies, government agencies, etc Demonstrate empathy and flexibility in responding to participants' needs and requests Ensure services are accessible and offered to participants as needed by public, private, or community partners (physical health care, mental health care, substance abuse/recovery services, education/life skills, legal services) Determine and manage case load assignments Serve as the clinical lead for crisis stabilization and safety planning while ensuring timely referrals to needed external crisis service providers (DBH/Mobile Crisis, Adult Protective Services, Domestic Violence, MPD/Crisis Intervention Officer, etc). Collaborate professionally with external agencies and stakeholders providing services to participants within the restraints of HIPPA to further the goals identified by the families. Support monthly billing and invoicing Provide case management support to a small caseload of individuals/families, as needed Perform all other duties as assigned

Requirements:

Education & Experience:

Master's degree in social work or counseling DC licensure required (LCPC or LISW) - Will consider LGSW/LGPC or license eligible applicants 4+ years of experience in providing direct human services to individuals and families 2 years of clinical supervisory experience Experience with program management and providing supervision to staff Must have or be able to obtain a First Aid/CPR/AED certification that includes a hands-on skills testing module. Friendship Place will provide First Aid/CPR/AED training

Skills and Competencies

Excellent time management, detail-oriented, organized, capable of maintaining confidentiality, and able to work independently with minimal supervision Experience with adult rehabilitation, mental health, addiction, and co-occurring disorders Experience working with families, youth, and school systems in culturally diverse environments with empathy and integrity. Must possess and be able to demonstrate strong intra- and interpersonal communication skills, with the ability to effectively express ideas, needs, and observations both verbally and in writing. This includes the ability to communicate clearly and respectfully with clients, colleagues, and supervisors, as well as to document interactions and incidents accurately, professionally, and in a timely manner. Must be able to demonstrate active listening, emotional awareness, and the ability to adapt their communication style to different individuals and situations. Ability to work well under pressure and as part of a diverse team Able to demonstrate professionalism across all levels of the organization at work and any organization-sponsored event. Strong commitment to the organization's mission, vision, and values. Proficiency in Office 365 system, specifically Word and Excel. Understanding and/or experience working with individuals and families experiencing homelessness, addiction, mental illness, and trauma Understanding of the Housing First Model and Harm Reduction Strong written, verbal, clinical and crisis management skills Strong commitment to mission, organizational core values including racial equity and social justice Demonstrated understanding of trauma and intersectionality

Physical and Environmental Requirements:

80% of the time in an office setting and up to 20% traveling via car or in the field. Includes visits to various environments such as shelters, day programs, other government agencies, and participant's homes. Supervision and oversight to staff who are on-call, which may include being available via phone 24 hours a day, when scheduled. Infrequent evening or weekend hours (agency events). The position requires split time between an office setting and traveling to engagements via car or public transportation. Must be able to sit for extended periods with repetitive motion and positions. The employee must be able to operate a motorized vehicle. Some lifting may be required (up to 20-25lbs)

Background Checks:

[This position is classified as Safety Sensitive under DHS]. The selected candidate will be required to complete and pass background checks specific to contract requirements that may include criminal history background check and fingerprinting, FBI Background Check, DC Metropolitan Police Background Check, State-of-Residence Police Background Check, DC Child Abuse Registry (CFSA), National Sex Offender Registry Check, Drug Panel and Alcohol Screening, and Tuberculosis Test. Reference checks and verification of current and/or previous employment are required.

Direct Reports:

Case Managers

Indirect Reports:

None

Specific Requirements:

Positions requiring travel must have reliable access to personal transportation to fulfill job duties. The vehicle must meet all legal requirements, including valid registration and current auto insurance. Employees must provide the employer with current copies of their valid driver's license and proof of insurance as a condition of employment. Additionally, employees are required to notify the employer and provide updated documentation within a legally appropriate timeframe if there are any changes to their driver's license status or insurance coverage.

Other Details:

Application Deadline:

This job is open until filled, or the hiring manager determines that they can no longer accept applications.

Compensation:

The hiring pay range is between $69, 325.00 - $75,654.00 annually. The starting annual salary is based on a step system. A candidate's starting pay determination is made based on meeting the basic position requirements, and current completed education, credentials, and work experience.

Please Note: The step system is set and not open to pay negotiation.

COVID-19:

All Friendship Place employees, regardless of their vaccination status, must continue to take precautions against the spread of COVID-19, in accordance with agency's COVID-19 protocols and applicable law and guidance. This includes, but is not limited to, wearing masks in congregated settings, washing their hands or using hand sanitizer often, monitoring their daily health, and staying home if they are exhibiting COVID-19 symptoms (or if they are otherwise prohibited from reporting to work by health provider pursuant to CDC, state and local guidance). Since the public health and legal landscapes regarding this policy are subject to frequent changes, Friendship Place reserves the right to amend or cancel this policy at any time at its sole discretion, consistent with applicable law, consistent with CDC guidelines and the DC Department of Health.

Location:

Washington, DC

Interview Process:

Phone screening, Panel style interview, Program Visits, Final Interview.

Website:

www.friendshipplace.org

Diversity, Equal Opportunity, and Reasonable Accommodation Statement:

Friendship Place is an Equal Opportunity Employer. We are committed to maximizing the diversity of our team and want to involve all those who can contribute to our inclusive culture. We support all qualified individuals within our workforce without regard to race, color, religion, gender, sexual orientation, gender identity and expression, age, national origin, marital status, citizenship, disability, veteran status, personal appearance, familial status, family responsibilities, political affiliations, matriculation, credit, and any other characteristic protected by applicable law. Friend Place is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact human resources at humanresources@friendshipplace.org

How to Apply:

Interested applicants should apply via the organizational website. All of our current career openings can be found by visiting www.friendshipplace.org