Job Description

About the Agency

De Novo Services is a small (but growing) social services agency that provides supportive employment and support housing services to at-risk members of the community. As we grow, we are looking for a compassionate and experienced Case Manager Supervisor to lead and support our team of South King/Pierce case managers and help drive our mission forward. We're seeking a grounded and empathetic leader who is committed to equity, open to feedback, and ready to grow with us. A successful candidate for this position believes in uplifting frontline staff and understands the importance of supporting the people doing the direct work.

Position Overview

The Case Manager Supervisor plays a key leadership role in our organization. This individual will directly supervise a dispersed team of 5-7 case managers, offering consistent support, guidance, and accountability to ensure high-quality service delivery. The ideal candidate is collaborative, adaptable, and committed to both client success and staff development.

This shall be a primarily remote/WFH position, with occasion in-person presence required (likely once a month).

Key Responsibilities

Provide day-to-day supervision, mentorship, and support to a team of case managers. Monitor and ensure performance metrics, client outcomes, and reporting requirements are consistently met. Troubleshoot and resolve concerns from both case managers and clients in a professional and timely manner. Assist with behind-the-scenes operational and administrative tasks to ensure case managers can focus on direct client work. Participate in community engagement events and represent the organization in collaborative settings as needed. Conduct regular virtual check-ins and occasional in-person meetings or site visits to support staff and program quality. Collaborate closely with the Executive Director and other leadership staff to identify program improvements and staff development opportunities. Foster a team culture centered on accountability, empathy, and continuous learning.

Qualifications

Required:

Minimum of 5 years of supportive housing experience. Prior experience supervising a team of direct service staff. Proven ability to resolve conflicts and manage complex interpersonal dynamics. Strong organizational, communication, and time-management skills. Demonstrated ability to work independently while being a collaborative team player. Willingness to travel as needed

Preferred:

Bachelor's degree in social work, psychology, human services, or a related field. Experience with remote supervision and managing staff across multiple sites. Knowledge of local housing and service systems in Washington State.

Compensation & Benefits

At De Novo Services, we embody a "work hard, play hard" approach. Schedules are flexible so long as the work is done and is done WELL.

Health, dental, and vision insurance Paid time off and holidays (12 days PTO, 13 federal holidays) 1 personal day per month Flexible, primarily remote work environment. 4-day work week

Timeline for Hire

We intend to fill this position no later than December 24, 2025.

Job Type: Full-time

Pay: $73,000.00 - $78,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Vision insurance
Application Question(s):

Do you have at least 5 years of experience providing supportive housing and/or supportive employment services? Do you have previous experience providing supervision to housing or employment case managers? If so, how long?
Work Location: Remote