Job Description

Company Description
At National Vision we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.

National Vision is one of the largest optical retail companies in the United States with over 1,300 stores in 44 states plus the District of Columbia and Puerto Rico. We operate five retail brands: America\xe2\x80\x99s Best Contacts & Eyeglasses, Eyeglass World, Vision Centers inside select Walmart stores and Vista Optical inside Fred Meyer stores and on select military bases. We employ over 14,000 people including a network of over 2,000 optometrists. We offer an innovative culture where training is a priority, hard work is praised, and career growth is a reality.

National Vision is currently looking for a Customer Service Representative- eCommerce to join our growing team! This is a in-office role located in Lawrenceville, GA


The role is primarily responsible for assisting customers with placing orders and resolving issues while providing the highest level of customer service.

What Would You Do? The Specifics.

• Assists customers with any questions regarding the placing or status of orders and concerns by utilizing our Hybris and retail systems.
• Provides all necessary support to customer through phone calls, faxes and email.
• Ensures excellent customer service by identifying and resolving customer related issues using SDS, our Medical Records system, as well as contacting outside medical personnel in accordance with Company policies.
• Routes calls to the appropriate resource when applicable and documents calls on the case in Serve; our call management system.
• Assists with on-the-job training as needed.
• Cross-train into other areas of the call center to assist with department workflow.

Qualifications

• 0-2 years related experience or training or equivalent combination of education and experience (Required)
• Prior call center is a plus

Education

• High School Diploma or equivalent. and/or on the job education in a specific skill area; E.G. data processing, clerical/administrative, etc. Required

Additional Information
Taking care of our people We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates \xe2\x80\x93 including bonus potential for every position in the store! We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within. Please see our website www.nationalvision.com to learn more.
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.