Job Description

JOB PURPOSE: Call Center Representatives are responsible for assisting patients with handling and triaging phone calls, scheduling appointments, responding to questions, and documenting within the electronic health record.
DUTIES AND RESPONSIBILITIES:

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  Answers phone and schedules patient appointments providing accurate information to patients regarding a variety of programs and services.
  Pre-registers all patients and places reminder calls to patients to confirm appointments.
  Runs insurance eligibility for the following day and creates billing notes for outstanding documents.
  Be empathetic and sensitive to the unique needs of each customer. Provide explanations that are appropriate to the customers level of understanding and knowledge.
  Gives full attention to the customer. Demonstrates promptness and shows initiative in responding to customers.
  Routes call to appropriate department for continued assistance as necessary.
  Manages information entry into the electronic health record such as faxes, previous medical records, radiology results, and assists with communication with other medical facilities through the electronic health record.
  Enforces patient privacy and confidentiality guidelines with all clients.
  Assists with other administrative projects and tasks as needed.
  Participates in designated activities and projects for PCMH as assigned by the Medical Director.
  All other duties as assigned.

QUALIFICATIONS:

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  High school diploma or general education degree (GED).
  Related experience and/or training in medical office, hospital or clinic.
  Administrative and customer service experience in a busy customer service-related environment.
  Ability to read and interpret documents such as insurance explanations and procedure manuals.
  Ability to write routine reports and correspondence.
  Ability to speak effectively before groups of customers or employees of organization.
  Knowledge of EHS University Development software; Electronic Healthcare Systems Project Management software and Microsoft Word Processing software.

Summary
Now Accepting Applications for a Call Center Representative- Tishomingo Location Are you looking for an opportunity to become part of a great team? The Family Health Center of Southern Oklahoma is a Community Health Center that focuses on wellness, collaboration, and excellence. Providing care for all patients whether they have insurance or not, we offer comprehensive services like medical, dental, prescription and mental health services, striving to treat the whole body. FHCSO is looking for someone to join our team of amazing people. This position is for a Call Center Representative. Why Should You Apply?

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  Great Pay
  Exceptional Benefits including healthcare and 401k
  Paid Time Off
  Great work environment
  Holidays and weekends off