Job Description

Description:

Position: Business Manager

Department: Property Management

Reports to: Director, Property Operations

FLSA Status: Exempt

SUMMARY:

The Business Manager is responsible for providing overall financial function support for a designed multifamily portfolio. This encompasses weekly reporting, execution of financial operations, processing accounting transactions, managing the rent collection process, delinquency, eviction process, other accounting responsibilities and supplementary tasks to support the operations of the portfolio. This role requires a keen eye for detail and a process-oriented mindset to ensure accuracy in reporting and the administration of financial operations for a portfolio.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Core duties and responsibilities include the following. Other duties may be assigned.

• Completes the daily transactions and tasks related to the financial operation of the portfolio by collecting and posting rent, fees, and other payments, preparing daily bank deposits, and processing invoices and payables.
• Operates the property management software and completes transactions correctly.
• Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue.
• Accurately completes monthly pre-close and close out process and makes necessary corrections.
• Manages accounts payable for portfolio, submits all approved invoices in accordance with established Company processes.
• Follows the Company\'s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings. Understanding of local city, county, state requirements.
• Responsible for maintaining organized, accurate, and up to date records.
• Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, and processing the disposition in accordance with established procedures and legal requirements.
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address issues.
• Follows Standard Operating Procedures related to the business functions of the position.
• All other duties as assigned.

Requirements:

SUPERVISORY RESPONSIBILITIES:

This position does not have direct supervisory oversight; however, is in a management position that participates in supervisory responsibilities and should do so in accordance with the company\'s policies and applicable laws. Responsibilities may include but are not limited to planning, assigning, and directing work, addressing complaints, and resolving problems.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to author routine reports and correspondence. Ability to speak effectively before groups of customers, residents, investors, executive management, or employees of the company.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra.

Reasoning Ability:

Ability to apply common sense understanding to conduct instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual must have knowledge of Microsoft Word/Excel/Outlook, Yardi or similar software, and internet software.

Education/Experience:

Associates or Bachelor\'s degree (B. A. / B. S.) from four-year college or university preferred; and/or 2-3 years of Property Management or Accounting experience or an equivalent combination of education and experience.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands, and talk or hear. The employee is frequently required to stand, walk, sit, and reach with hands and arms. The employee is occasionally required to walk, climb, or balance, stoop, kneel, crouch or crawl, and taste or smell. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus, and ability to see color.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

About the Organization:

New Standard Equities is a leading vertically integrated real estate investment management firm that specializes in the acquisition and operation of multifamily properties located throughout the Western U.S. New Standard Equities is guided by a set of principles that govern how we conduct ourselves in every aspect of the business to ensure we meet our objective of providing an ideal living experience for our residents that is Just Right Living.
We are a company of self-starters who strive towards delivering on our mission of providing Just Right Living for the individuals and families that choose to call our properties home. To achieve our objective of providing Just Right Living, we perform at every level of the organization with integrity and are driven toward continuous learning and improvement on the job, to deliver on our promise of Excellence at Every Level of the organization. We are motivated to solve problems creatively in our approach and think out of the box to deliver exceptional results. We value collaboration and view teamwork as vital to the success of the organization by building genuine relationships with co-workers and residents through effective communication and follow through. We are customer service focused by demonstrating care as an organization and at every level and in every position.

Skills and mindset essential for success:

• Customer-service focus
• Effective communication and follow through
• Self-starter
• Motivation to solve problems creatively
• Builds genuine relationships with co-workers and residents
• Driven toward continuous learning and improvement on the job

Knowledge, Skills and Other Abilities:

• Ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate course of action
• Ability to understand maintenance operations on an apartment community
• Understanding of Landlord Tenant law to include Fair Housing
• Supervisory background with consistent management of all property related aspects
• Effective administrative, organizational and time management skills
• Excellent communication skills both verbal and written
• Ability to handle multiple priorities and meet deadlines
• Proven ability to train, lead, and motivate
• Team player with strong work ethic and ability to interact with a variety of people and personality types
• Ability to solve problems involving residents, personnel, finances, and emergency situations while remaining calm and professional
• Flexibility to work after-hours in emergency situations
• Strong interpersonal communications skills
• Ability to interact effectively with prospects, residents, peers, and management demonstrating strong customer service skills

PI208480937

New Standard Equities