Job Description

Immediate Hiring! Are You Looking for the Best Job Ever? Lithia Hyundai of Anchorage Body Shop is searching for a Customer Relations Representative to add to our amazing team! This is a great position with unlimited growth opportunity! Take your career to the next level with a Fortune 500 Company! What you will be doing?

• Develop continuous improvement plans for assigned store(s), by documenting observations and conducting meetings with management, this will keep all team members actively thinking about our customers.
• Obtain customer contact information for the purpose of status updates and surveys
• Update and Maintain CCC One Event Log for use of Update Promise for CSI Surveys ? Customer Experience Dashboard
• Update and Maintain contact notes in CCC One and Body Shop Management Software
• Update Body Shop Management Software with accurate production status, projected delivery dates
• Maintain a working knowledge of the Customer Service Center, by communicating with CSC directly when questions or concerns arise, this helps to keep related areas working together toward a common interest.
• Daily review of open repair order list with Estimators.
• Update and Maintain ARMS for accurate Length of Rental cycle time reporting.
• Maintain Repair Order Jacket contents per Repair Order Checklist.
• Work with Body Shop Manager, Estimating Team and Body Shop Specialist to review the open repair order list daily and ensure repair orders are being closed as the repairs are complete.
• Work with outside vendors to facilitate sublet work on vehicles
• Review each vehicle after it has been repaired for Quality Control
• Call on Insurance Assignments to schedule estimate appointments
• May assist with parts and sublet invoice data entry into management software
• Other Duties as assigned

Who are we looking for?

• A team player who is focused on providing exemplary customer service.
• Polished and professional demeanor.
• Excellent communication skills, both written and verbal.
• Ability to multi-task in a fast-paced work environment.
• Previous cashier/customer service experience is a plus.

What do we offer? We offer an amazing work environment, beautiful, state-of-the-art facility, and industry-leading compensation and benefits!

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs
• Free, Employee Health Clinic

We are an equal opportunity employer and a drug-free workplace. A background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment. Job Type: Full-time Pay: $18.00 - $20.00 per hour Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person