Join our Hertz Car Rental team! The Customer Service Representative is responsible for greeting customers, processing rentals and selling optional services, answering telephone calls, responding to customer questions and complaints, and communicating with shuttle drivers for customer pick-ups. Responsibilities include:
Handle rental car transactions to accommodate our customers
Use effective sales techniques to encourage customers to utilize service options
Receive telephone calls and handle or pass along customer-related issues
Complete, review and submit various reports to supervisor
Maintain and update rental agreement files
Enter and maintain information in location logs
Complete car exchange requests in computer system
Communicate with shuttle drivers
Perform related responsibilities as assigned or required
Starting hourly rate is $15.00/hr. Upon completion of 6 months, hourly rate is $15.75/hr. Upon completion of 1 year, hourly rate is $16.50/hr. Bonus potential available! Hertz also provides benefits to full time employees, which include:
Medical and Dental Insurance
Vacation Pay
1 week of vacation pay after 6 months
2 weeks of vacation pay after 1 year
3 weeks of vacation pay after 2 years and every year thereafter
401K Plan (with 4% matched after 6 months of employment)
Required Skills:
Excellent customer service skills
Interpersonal and communication skills with customers and coworkers
Ability to manage unusual situations while maintaining good customer relations.
Typing skills and the ability to use Word and Excel
Professional and enthusiastic attitude
Job Type: Full-time Pay: $15.00 - $16.50 per hour Benefits:
401(k) matching
Dental insurance
Health insurance
Paid time off
Shift:
Day shift
Evening shift
Night shift
Weekly day range:
Monday to Friday
Weekend availability
Education:
High school or equivalent (Required)
Experience:
Customer service: 1 year (Preferred)
Sales: 1 year (Preferred)
License/Certification:
Driver\'s License (Required)
Work Location: One location
Health insurance
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