Job Overview:
Are you interested in joining Keurig Dr. Pepper\'s Consumer Care department?
We are a team devoted to the utmost satisfaction of Keurig Dr. Pepper\'s consumers. As a Customer Service Escalation Representative you will be the liaison between Keurig Dr. Pepper and its consumers. Daily tasks include responding to inbound phone calls and emails, taking orders, troubleshooting our products and problem solving. You will provide the high level of consumer service that we strive for; forming positive, lasting relationships with consumers.
Schedule:
This is a full-time position that will be supporting a hybrid arrangement of remote work for two days per week, as well as working in-office three days per week at our headquarters in Burlington, MA. The schedule will be Monday - Friday with standard working hours from 8:00am - 5:00pm EST. Arrangements are subject to change according to changing business needs, and additional flexibility to support possible overtime beyond the listed hours is required as scheduled.
Compensation:
This is a non-exempt position with a minimum starting rate of $20/hour. Pay is flexible and determined by the candidate\'s experience level. Attractive benefits package (medical, dental, vision, 401k, etc.) available immediately!
What you will do:
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