Job Description

The incumbent will be responsible for managing a team of Benefits Eligibility & Referral Social Worker D and Benefits Eligibility & Referral Social Worker A/B and or C staff, Management and supervision of the staff includes, but is not limited to, providing leadership, training and mentoring, efficient allocation of resources, monitoring productivity and quality in a call center environment, distributing work, conducting periodic evaluation and providing feedback to staff during monthly meetings. The incumbent will also provide back-up support and coverage to the Assistant Director when appropriate. Incumbents of these positions may be required to act as liaisons to other units and agencies as well.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Manage a team of Benefits Eligibility and Referral Social Workers (BERS) by determining eligibility for all MassHealth programs and providing high quality customer service to MassHealth members and providers.
• Create a positive work environment and hold regular staff meetings to foster communication, share information and help develop solutions to a broad variety of eligibility and customer service challenges.
• Maintain a current and detailed knowledge of MassHealth programs and eligibility policies; provide leadership, support and direction to ensure teams consistently apply those policies.
• Monitor staff performance and conduct periodic performance evaluations.
• Review and approve SSTA entries .
• Create and present staff training programs, foster participation and staff development.
• Participate in the hiring, mentoring, training of all staff in the unit.
• Collect, analyze and report on statistics and data to inform decision making.
• Develop strategies for the department to enhance business processes and improve productivity.
• Create and monitor unit reports for data driven decision-making.
• Respond to inquiries from the office of Medicaid and other sources.
• Ensure that BERS Implement all voter registration policies and procedures accurately and consistently for all address changes, requests for an application, provide assistance completing an application and assist with requests for a renewal/review form or assistance completing a renewal/review form.

Preferred Qualifications:

• Strong supervisory coaching and managerial skills and experience planning, organizing, prioritizing and evaluating the work of subordinates.
• Active listening, negotiation, teaching and critical thinking skills.
• Strong communication skills including verbal and written expression.
• Demonstrated problem solving skills.
• A strong service orientation.
• A demonstrated openness to change.

Agency Mission:

MassHealth, the Commonwealth\xe2\x80\x99s Medicaid program, provides health care benefits to certain low and medium-income Massachusetts residents. As an innovative national leader, the Commonwealth\xe2\x80\x99s Medicaid program offers the opportunity to work with state-of-the-art technologies in a cutting-edge, fast-paced, call center environment. Selected applicants will have exceptional customer service, communications, and analytical skills. We offer a unique opportunity to serve, and to make a positive contribution to our members.

The mission of MassHealth is to improve the health outcomes of our diverse members, their families and their communities by providing access to integrated health care services that sustainably promote health, well-being, independence and quality of life.

For more information about our agency and programs please visit:

TO APPLY:

Please upload both Resume and Cover Letter for this position when applying. First consideration will be given to those applicants that apply within the first 14 days.

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit

Education, licensure and certifications will be verified in accordance with the Human Resources Division\xe2\x80\x99s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth\xe2\x80\x99s website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the

For questions, please the contact the Office of Human Resources at 1-800-510-4122 and select option #2.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

Applicants must have at least (A) five years of full-time, or equivalent part-time, professional, administrative, supervisory or managerial experience in business administration, business management, public administration, financial management, or professional experience in a particular specialty (i.e. scientific, professional, or technical), and (B) of which three years must have been in a supervisory or managerial capacity, or (C) any equivalent combination of the required experience and the substitutions below.

Incumbents may be required to have a current and valid motor vehicle driver\'s license at a class level specific to assignment.

Substitutions:

I. A Bachelor\'s or higher degree with a major in business administration, business management, public administration, financial management, or degree related directly to the specialty may be substituted for one year of the required (A) experience.

II. A Graduate or higher degree with a major in business administration, business management, public administration, financial management, or degree related directly to the specialty may be substituted for two years of the required (A) experience.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics?

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don\'t meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

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