Job Description

Report to: Beverage Manager, Assistant General Manager and Restaurant Manager



FLSA: Non-Exempt



Schedule: Based on Business Needs



The Bartender is responsible for always providing prompt and friendly F&B service to our guests by following the brands' standards. The Bartender will be responsible for beverage production of all areas of the bar and dining room. This role will prepare and serve alcoholic and soft drink beverages behind the bar, including our signature cocktails and wine selection, and providing service to our guests wishing to dine at the counter. This individual is expected to have all knowledge regarding our menu, beverage, and wine offerings. The bartender must be energetic, enthusiastic, highly motivated, and passionate about hospitality, food, and beverage.


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Essential Function:

Take beverage orders from guests and servers Prepare and serve alcoholic and nonalcoholic drinks consistent with the Restaurant's standard drink recipes Learns the names and personally recognize our regulars Record drink orders accurately and immediately after receipt into the register system Accept guest payment, process credit card charges, and make change (if applicable) Wash and sterilize glassware Prepare garnishes for drinks and replenish snacks, appetizers for bar patrons Maintains bottles and glasses attractively and functionally to support efficient drink preparation and promotion of beverages Clear and reset tables in the bar area Present drink menus, make recommendations, and answer questions regarding beverages Maintain cleanliness in all bar areas, including counters, sinks, utensils, shelves, and storage areas Receive and serve food orders to guests seated at the bar Monitor and observe guests' dining experience Ensure guests are satisfied with the food and service Respond promptly and courteously to any requests Prepare final bill, present check to guest, accept payment, process credit card charges, or make change (if applicable) Be ready and willing to assist fellow bartenders as situations arise Be ready and willing to assist the barback with clearing and resetting seats/tables Thank guests for their visit and invite them to return Report all equipment problems and bar maintenance issues to the restaurant manager Assist in the restocking and replenishment of bar inventory and supplies Reports to work on time and as scheduled Understands shift ends once approved by MOD Communicates any problems, challenges, complaints, or service difficulties, in a timely manner, to the manager on duty or beverage manager Responsible for the proper use and maintenance of all associated equipment Follows company guidelines regarding uniforms and personal hygiene Ensures that company policy regarding drinking age is followed and that the service of alcoholic beverages to intoxicated guests is stopped and referred to the Manager on duty immediately Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor
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Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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Education and/or Experience:

A minimum of 2 year of experience as a bartender Have working knowledge of beer, wine, and liquor and common drink recipes Be 21 years of age Possess math skills and could handle money and operate a pointofsale system Be able to learn our menu, including food, beverage, and wine; maintain a working knowledge of all changes provided by management
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Language Skills:

Proficiency in English Must be able to communicate clearly with managers, kitchen and dining room personnel, and guests
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Physical Ability

Be able to reach, bend, kneel and frequently lift up to 50 pounds Be able to work in a standing position for long periods of time (up to 10 hours) Specific vision abilities that this job may require include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus
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Competencies:

Interpersonal Skills Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Leadership Skills Exhibits excellent critical thinking and decisionmaking skills; Displays ability to have a highly motivated and energetic personality; Displays ability to take the initiative and exhibit flexibility. Customer Service Skills Shows excellent guest service skills; Deals effectively with all business contacts; Always maintains a professional appearance and demeanor. Oral Communication Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions. Written Communication Able to read and interpret written information. Organizational Support Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Supports affirmative action and respects diversity. Planning/Organizing Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives. Professionalism Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Dependability Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.
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Department Responsibilities

Arrives punctually for scheduled shifts, adhering to company attendance policy Demonstrates proper care and respect for company property Maintains all food and beverage passing areas free and clear of debris Attend preshift meetings and training sessions to stay informed about menu items, specials, and service protocols Adheres to cleaning checklists and fulfills duties as assigned diligently Consistently maintaining compliance of restaurant safety policies and procedures Promptly notifying managers of any customer complaints, comments, or issues Remains actively engaged and present in the restaurant operations during service hours Possesses comprehensive knowledge of the food and beverage menu Communicates issues or suggestions to the management team for resolution and improvement Adapts professionally and contributes to teamwork to enhance customer experience Clears tables and removes dishes promptly after customer departure or as needed Assists with taking used dishes to the designated cleaning area in the kitchen Ensures availability of clean dishes, flatware, glasses, straws, napkins, and other dining essentials Resets tables promptly for the next customer party upon departure Maintains focus and remains ontask throughout the shift Performs sweeping and mopping of floors, addressing spills or breakages promptly and effectively Knowledge of food safety and sanitation practices preferred * Klaw is an equal opportunity employer. We do not discriminate against any applicant or employee based on race, color, religion, sex, national origin, age, disability, or genetic information. All qualified applicants will receive consideration for employment