Job Description

Comcast\xe2\x80\x99s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.
Job Summary Responsible for planning and designing new software and web applications. Edits new and existing applications. Implements, testing and debugging defined software components. Documents all development activity. Works with moderate guidance in own area of knowledge. The Comcast Customer Journey Experiences & Messaging Platform team is building the next generation of interactive experiences as we continue to invest in new and better ways to communicate with our customers! Xfinity Assistant Journeys (XAJ) are an orchestrated customer experience leveraging business process management (BPMN), data intelligence, AI based recommendations, email, and SMS communications to create a series of connected interactions. These journeys range from predictive troubleshooting, proactive notifications for outages, and reminders for technician appointments and visits. This position includes the exciting opportunity to work with a number of cutting-edge technologies that the platform is developed on including Amazon AWS cloud, Apache Nifi, Apache Flink, and Spring-based java microservices. Within the context of journey experiences, core responsibilities of this position will be to participate in team activities, develop new or enhanced journey experiences, and provide support for the platform. Day to day responsibilities include participating in team Scrum ceremonies, develop proficiency in platform components and experiences, deliver assigned development tasks, participate in quality assurance and testing activities, and support the deployment and launch of new features. If you enjoy challenging work in a fast-paced environment and want to make a positive impact on the quality of our customer experience, then come join us! Core Responsibilities

• Analyzes and determines integration needs.
• Evaluates and plans software designs, test results and technical manuals.
• Reviews literature, patents and current practices relevant to the solution of assigned projects.
• Programs new software, web applications and supports new applications under development and the customization of current applications.
• Edits and reviews technical requirements documentation.
• Works with Quality Assurance team to determine if applications fit specification and technical requirements.
• Displays knowledge of engineering methodologies, concepts, skills and their application in the area of specified engineering specialty.
• Displays knowledge of and ability to apply, process design and redesign skills.
• Displays in-depth knowledge of and ability to apply, project management skills.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what\'s right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
Education Bachelor\'s Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 2-5 Years
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That\xe2\x80\x99s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality \xe2\x80\x93 to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.