Description and Functions





Open Until Filled
GENERAL DESCRIPTION:

This position performs a variety of administrative support duties by providing Wyoming consumers, insurers, and department staff information and assistance, to achieve the department\'s overall objective of regulating the business of insurance for the state of Wyoming.

Human Resource Contact: Alice Saldana / alice.saldana2@wyo.gov / 307-777-7667

ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function which may be performed at the job level.

• Provide administrative support to the consumer complaint section.
• Performs first-line customer service including greeting walk-ins, answering phones, answering inquiries, or directing to the appropriate staff member.
• Explains department policy, procedures, and practices regarding general requests for information.
• Receives, date stamps, and distributes incoming correspondence from walk-in consumers, USPS, UPS, and FedEx, signing for documents as necessary.
• Reviews and processes applications submitted for insurance company changes; including company mergers, redomestications, and name changes. Ensures all forms, fees, and requirements necessary have been received and reviewed.
• Records in the department\'s database, Sircon, insurance company amendments to bylaws, amended articles of incorporation, change of company officers, and reports of examination. Determine appropriate fees for companies filing changes.
• Performs initial review of the application for the licensing of new insurance companies. Includes detailed review of items and appropriate payment of fees required by statute.
• Assists the Policy Review Section by assigning electronic and paper policy form filings in a specialized database program. Also completes monthly statistical reporting regarding policy filings.
• Resolves problems and makes recommendations for improvements.
• Performs specialized tasks and coordinates general administrative office functions.
• Accurately maintains agency files and records; inputs data into databases.
• Prepares reports; verifies computer systems, databases, and coded data for accuracy.
• Responds verbally and/or in writing to requests for information.
• Screens and corrects documents for procedural compliance; evaluate the information for accuracy.
• Performs various functions for staff and administration.
• Provides customer service to consumers, insurers, and staff, acts as a resource, and explains rules and procedures to co-workers, consumers, and/or insurers.

Qualifications


PREFERENCES:

Preference may be given to applicants who have knowledge and work experience in the insurance industry or insurance regulation.

KNOWLEDGE:

• 
  Knowledge of applicable federal and state laws, agency rules and regulations; state policies and procedures; and procedures related to the Insurance Department.
• Ability to plan and prioritize duties; ability to work independently.
• Ability to maintain confidential information.
• Ability to organize large amounts of data/information.
• Knowledge of document management and record retention policies.
• Skill in interpersonal communications.
• Knowledge of use of office equipment including computer, Google, and Microsoft software programs, copier, printer, telephone equipment (multiple lines), fax, etc.
• Efficient organizational skills and time management.
• Ability to handle difficult situations; skill in conflict resolution techniques.
• Skill in verbal and written communication; excellent grammar, spelling, and punctuation skills; ability to handle phone calls in a professional and courteous manner.
• Knowledge of techniques for providing a high level of customer service.

MINIMUM QUALIFICATIONS:


Education:
Associate\'s Degree (typically in Business)
Experience:
0-1 year of progressive work experience (typically in Business Office Communications)


OR
Education & Experience Substitution:
2-4 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant II

Certificates, Licenses, Registrations:
None

Necessary Special Requirements


PHYSICAL WORKING CONDITIONS:

• 
  Typically, the employee may sit comfortably to perform the work; however, there may be some walking, standing, bending, carrying light items, driving an automobile, etc.
• Special physical demands are not required to perform the work.

NOTES:

• FLSA: Non-Exempt

Supplemental Information


044-Department of Insurance

Click here to view the State of Wyoming Classification and Pay Structure.

URL: http://agency.governmentjobs.com/wyoming/default.cfm

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.



There are many benefits to living and working in Wyoming. Beautiful country with wide-open spaces and clean air, great recreational opportunities, and no State income tax to mention a few! In addition, the State of Wyoming offers State employees a very generous benefits package. Please click here for more information on the State of Wyoming employee benefits*.