Job Description

Job Summary
Provides application, hardware and software technical support for the Care Connections and Clinical Informatics teams.
Knowledge/Skills/Abilities

Assists in the hardware and software support of clinical, practice management and operational workflows.

Participates in the system implementation life cycle including but not limited to planning, implementation, training, and post implementation support.

Assists in problem/issue resolution related to hardware and software applications.

Minimum 2 years of experience

Excellent customer service, active listening, and verbal and written communication skills, professional phone voice.

Working knowledge of Microsoft Office (Outlook, Word, Excel) or other comparable software

Empathy/passion for working with senior, disabled, low income populations

Experience diagnosing hardware and software issues

Adept with configuring smartphones, iPhone and Android

Strong phone, verbal and written communications skills

Attention to detail and problem-solving skills

Experience coordinating with multiple departments

Ability to work in a fast-paced environment

Ability to multi-task, set priorities and manage time effectively

Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)

Job Qualifications

REQU I RED ED U C A TI O N :
HS Diploma or GED

PR E FE R RED ED U C A TI O N :
Associate Degree or equivalent combination of education and experience

PR E FE R RED E X PE R I E N C E:
4+ years of experience

Preferred Clinical IT background

Experience with EHR applications, a plus

Bilingual (English/Spanish), a plus

PHY S I C AL DEM A N D S :
W o rki n g en v i r o nm ent is g e n erally f a vo r a b le and li gh t i n g and t e m p erature are a d eq u at e . W o rk is g eneral l y p erf o r m ed in an o ff i ce e n v i r o n m ent in w h i c h t h ere is o n l y m i n i m al e x p o su r e to u np leasa n t a nd /o r ha z ar d o u s w o rki n g c o nd iti o n s. M u s t h a v e t h e a b ility t o s i t f o r l o n g p eri o d s. Rea s o n a b le acc om mo d a ti o n s m a y be m a d e to e n a b le in d i v i du als with d i sa b ilities t o p er f o r m t h e e ssential fu n cti o n .

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $16.40 - $31.97

• Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.