Job Description

Disclaimer:

This is a salaried position requiring a commitment of 50 hours per week across six (6) days, with availability to work mornings, swing, and graveyard shifts, as well as holidays and weekends. The person must be willing to work at the front desk for 50 hours per week.

Prior hotel experience, specifically in front desk operations, is mandatory.

Assistant Hotel Manager

We are seeking a dedicated and experienced Assistant Hotel Manager to join our hospitality team. This role is essential for smooth hotel operations and requires strong leadership, hands-on involvement, and a commitment to excellent guest service. If you have hotel experience and are passionate about hospitality, we encourage you to apply.

Responsibilities

Guest Service & Front Desk Operations

Greet guests in a polite, professional, and welcoming manner. Complete check-ins and check-outs, verify identification, process payments, and issue room keys. Manage walk-ins, reservations, cancellations, and modifications across all channels. Answer phones and emails professionally while assisting guests with hotel and local information. Handle guest complaints calmly and professionally, escalating serious issues to management. Maintain accuracy on folios, charges, room assignments, and guest profiles.

Cash, Payment & Revenue Responsibilities

Process all cash, credit card, and online payments correctly. Perform cash drops, shift audits, and end-of-shift financial reports when needed. Post incidental charges such as market items, late checkouts, damages, and fees. Report payment issues, chargebacks, and suspicious transactions. Protect revenue by maintaining accuracy and preventing errors or fraud.

Night Audit (for overnight coverage when needed)

Run end-of-day reports and reconcile daily transactions. Verify room status, balances, and revenue totals are correct. Investigate and document discrepancies. Prepare audit reports for the morning shift. Prepare breakfast items and ensure the breakfast area is stocked, clean, and ready for guests.

Safety, Security & Guest Control

Monitor lobby activity and security cameras. Confirm only registered guests access guest floors. Handle difficult, disruptive, or intoxicated guests safely and professionally. Contact management or law enforcement when a situation becomes unsafe. Monitor property activity during overnight, high-risk, or low-staff periods.

Property Support & Cleanliness Oversight

Keep the front desk, lobby, breakfast area, and back office clean and organized. Assist with basic lobby cleaning and restroom checks when needed. Communicate room issues to housekeeping and maintenance immediately. Support housekeeping during shortages by helping with towels, linens, supplies, and guest requests.

Systems & Administrative Work

Use the property management system to manage reservations, guest accounts, and reports. Maintain accurate guest notes, incidents, and preferences. Review daily arrival and departure lists and monitor room inventory and availability. Assist with rate monitoring, revenue updates, and management reports. Experience with SynXis Property Manager and Wyndham Okta is a plus.

Breakfast & Early Morning Duties

Assist with setting up continental breakfast when needed. Restock items, maintain cleanliness, and monitor food safety standards.

Leadership & Hotel Operations

Oversee and support departments including front desk, housekeeping, and maintenance. Train and mentor staff to promote teamwork and high performance. Manage hotel financial performance, including budgeting and cost controls. Assist in any area of the hotel when required, including front desk, breakfast, housekeeping, and maintenance. Coordinate hotel events and support smooth execution. Commit to a 50-hour work schedule, including weekends and holidays.

Physical & Mental Requirements

Ability to stand for long periods. Ability to handle stressful situations calmly. Strong multitasking ability while under time pressure. Ability to work independently without constant supervision. Must remain alert and responsible during overnight or low-staff shifts.

Qualifications

At least 1 year of hotel experience is required (front desk strongly preferred).

Applications without hotel experience will not be considered. Strong leadership and communication skills. Ability to guide, train, and motivate staff. Experience with hotel operations and financial responsibilities. Familiarity with hotel management systems. Flexibility to work varied schedules, including holidays and weekends. Commitment to strong guest service and operational excellence.

Benefits

Opportunities for growth and career progression. Supportive and collaborative work environment.

Salary Range

$47,647.60 - $59,980.00 annually

depending on experience.
Starting salary is at the lower end of the range. Raises are based on performance and time with the property.

Work Location:

12619 4th Ave W, Everett, WA 98204
If you cannot commute regularly or work weekends, please do not apply.

Job Type: Full-time

Pay: Up to $59,980.00 per year

Application Question(s):

Are you willing to perform all duties listed in the job description, including front desk operations, guest check-in and check-out, cash handling, reservation management, night audit tasks, assisting with breakfast setup, supporting housekeeping and maintenance when needed, and maintaining cleanliness of all common areas?
If you are not willing to perform all duties, please refrain from applying.

This is a salaried position requiring 50 hours per week across six days, all of which are worked at the front desk, including mornings, swing shifts, graveyard shifts, weekends, and holidays, with additional support in other departments as needed. If you cannot meet this schedule requirement, please refrain from applying. Do you have a minimum of one (1) year of prior hotel front desk experience?
Please list the hotel name(s), your job title(s), and your length of employment.
If you do not have hotel front desk experience, please refrain from applying.

Are you available to work weekends (Saturday and Sunday), holidays, and overnight shifts when scheduled, including night audit duties and hotel safety monitoring? If you are not available for any of these required shifts, please refrain from applying.
Work Location: In person