Job Description

Appointment Setter

About the Role

We are seeking an enthusiastic, results-driven

Appointment Setter

to join our team! You'll be the first voice prospective patients hear, guiding them from initial inquiry to scheduled appointments and helping them take the first step toward their dream smile.

Responsibilities

Lead Management & Outreach

Manage incoming and outgoing calls to prospective patients using our CRM system

Follow up extensively with leads over prolonged periods of time

to maximize conversion Respond promptly to inquiries via phone, text, and email Maintain a clean and organized pipeline of leads in the CRM with detailed notes Available Monday-Saturday to hit call targets, email nurture, and prospect as needed Prospect and research leads' information to tailor personalized outreach messaging

Qualification & Scheduling

Pre-qualify prospective patients based on orthodontic needs and insurance/payment criteria Schedule appointments efficiently using our Practice Management System (PMS) Confirm upcoming appointments and reduce no-show rates through proactive outreach Coordinate with treatment coordinators on qualified leads ready for consultation

Performance & Accountability

Understand, meet and exceed targets, key performance indicators (KPIs), and critical success factors

Track and report daily statistics - stat sheet updated by EOD and sent to Management

Attend one training/feedback session per week with coach

Stay current on orthodontic treatment options, financing, and promotional offerings Continuously improve conversion rates through refined communication techniques Follow all internal communication cycles properly

Results & Key Performance IndicatorsDaily/Weekly Metrics

Call target per day is hit and tracked

Target of qualified appointments booked per month is achieved

Stat sheet is updated by EOD and sent to Manager

All patient interactions are properly documented in CRM

All internal communication cycles are properly followed

Performance Standards

Reduced no-show rate through effective confirmation protocols CRM data accuracy and completeness maintained at all times Pipeline is well-organized and can be observed by Sales Lead and Manager Patient show rate consistently meets or exceeds benchmarks (bonus eligible) Patient conversion to treatment tracked (bonus eligible)

Requirements

Must-Have Experience & Skills

6+ months experience in an SDR/BDR role

preferred (appointment setting, inside sales, or similar)

Exceptional over the phone

(this is a

non-negotiable requirement*)

Excellent communication skills

both verbal and written, Spanish

Efficient with email and texting

- able to manage multi-channel outreach

Must be great at presenting

discussing options and benefits overcoming objections Experience in healthcare setting (a plus but not required)

Core Competencies

Excellent at building rapport

instantly with prospective patients

Highly persistent when faced with objections

- doesn't take "no" personally

Desire to learn sales

and improve closing techniques continuously

Open to learning new processes

in sales and patient acquisition Self-sufficient and able to properly manage one's own time Proficient with CRM systems and learning new software quickly Comfortable with technology (PMS, scheduling systems, multi-line phones)

Personal Attributes & Work Style

Take personal health very seriously

and understand the life-changing impact of orthodontic care

Routine driven

- thrives in a structured, metrics-based environment

Open to growing rapidly

within the organization

Well organized

and able to maintain a pipeline that can be observed and understood by Sales Lead and Manager Enthusiastic attitude and genuine passion for helping people Reliable with consistent attendance and punctuality Team player who communicates effectively with colleagues Professional demeanor with a patient-first attitude

Location & Schedule

Location:

In-house position : Miramar FL
(Broward and Palm Beach County locations available)

Schedule:

Monday - Friday: 8:00 AM - 5:00 PM

Available Monday - Saturday

to hit call targets and outreach goals as needed

Requirements:

Reliable transportation MUST BE

FLUENT

IN

SPANISH

(DO NOT APPLY IF NOT BILINGUAL) Must reside in Broward or Palm Beach County area

Compensation & Bonuses

Base Wage:

$12.00 per hour

Uncapped Bonus Structure

Booking Bonus:

Earn per qualified appointment booked

Show Bonus:

Additional bonus when booked patient shows up for appointment

Conversion Bonus:

Bonus when patient converts to treatment and starts care

Earning Potential:

High performers can significantly increase their income through our uncapped bonus program! Top performers regularly exceed base earnings through consistent bookings and conversions.

Why Join

Help people achieve confident, beautiful smiles that change their lives Clear performance metrics with transparent bonus opportunities Weekly coaching and training sessions to accelerate your growth Supportive team environment with structured feedback cycles Opportunity to grow within a thriving setting Work with a team that values personal health and wellness

How to Apply

Ready to make a difference and earn great incentives? We want to hear from you!

Please submit:

Your resume & Application through indeed . highlighting SDR/BDR or appointment setting experience Brief cover letter explaining why you'd excel in this role Contact information for references
Pay: $12.00 per hour

Expected hours: 40 per week

Benefits:

Paid training
Experience:

Appointment setting (SDR) : 1 year (Preferred)
Language:

Spanish (Required)
Ability to Commute:

Miramar, FL 33025 (Required)
Work Location: In person