Job Description

Who We Are
Vermeer equips customers doing important work around the world. We are global, driven by innovation and growing. The equipment we make manages natural resources, connects people and feeds and fuels communities. We live out a caring culture, we demonstrate agility, we keep a focus on customers and are stewards of our resources. These beliefs drive our culture, determine how we treat others and steer our business.

Job Summary

Work Shift 1 - First Shift
Are you the type of person who finds a sense of pride and satisfaction in helping users understand how to solve problems using an application? In this role you will work directly with customers and dealers to help answer questions and educate them on how to use our applications we build. We\xe2\x80\x99re looking for a person who can serve as a conduit between the technical team and the end users to ensure that the applications work the way they are intended.

What You\xe2\x80\x99ll Do
1. Act as the primary interface with internal and external users for technical questions and solutions, including product distribution, and product support issues via email, telephone and in-person for the software. Ensure service issues are tracked and documented.
2. Identify, research, and resolve issues concerning software solutions, including related hardware, and promote an understanding and effective use of application.
3. Administration of productivity tools, as assigned(e.g. manufacturing support, web portal, setup/commissioning of telematics hardware etc.).
4. Provide support to project leadership, product development and product sales in planning, testing and deploying of solutions. Document procedures and data specifications to assist in development of programs and data including detailed descriptions of user needs, program functions and affected data. Create service bulletins to inform field representatives of improved changes.
5. Document and analyze requests for modifications, including feature requests, special reports, programming requests, data updates and special processing as a voice-of-customer interface.
6. Assist in the development and delivery of knowledge base content, on-demand, and instructor-led training and standard work.

What We\xe2\x80\x99re Looking For

• Bachelor\'s degree in Business, Operations, Computer Science, Information Systems or related field with a minimum of three years in application support experience, preferred; and/or and equivalent combination of education and experience required.
• Knowledge and understanding of help desk operations, responsibilities, workflow processes and procedures to resolve most inquiries independently.
• Demonstrate a conscientious focus on troubleshooting issues, getting to the root cause, then following up on.
• Ability to integrate knowledge across multiple areas to be the technical bridge between customers, dealers and internal teams.
• Ability to effectively manage and prioritize multiple concurrent work items and projects.
• Effective organization and time management skills necessary to prioritize requests and manage customer service expectations.
• Demonstration of good oral and written communication skills with the ability to communicate technical information to non-technical personnel.

Travel
Occasional travel is expected of this position.

Work Location HYBRID: Some of a team member\xe2\x80\x99s day-to-day work may be best done at a location other than a Vermeer campus. Discuss specific arrangements with your manager.

Equal Opportunity Employer
At Vermeer Corporation, we believe in the value of your unique identity, background, and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity, veteran status or any other status protected by the law. Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact Team Member Solutions at (641) 621-8767 or at
hr@vermeer.com .

Interested? We\xe2\x80\x99d love to get to know you.