Application Specialist
Berkeley Heights, NJ, United States
Job Description
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What does a successful Application Specialist do at Fiserv?
In this role you will be aligned with solutions to our banking customers. We deliver comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. We offer flexible technology solutions that enable financial institutions to quickly align to customers\' expectations. With a modular approach to delivery, financial institutions can preserve platform investments while delivering both updated functionality and a consistent experience across channels. From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments, and industry data, we help clients access and act on data to create better outcomes. What you will do:
- Work in a dynamic, professional, client service-oriented environment with large enterprise financial institution clients to provide day-to-day support answering questions and addressing complex issues.
- Receive requests for support via multiple channels, including telephone, email, self-service case tools and internal business partners.
- You will identify opportunities to improve the client experience that will drive business results.
- Answer incoming client inquiries, primarily phone calls \xe2\x80\x93 At least 70% of time on average.
- Troubleshoot, diagnose, and resolve moderately complex functional technical and/or operational problems.
- Works primarily within direct Client Services team. Interacts and works in partnership with other provided contacts.
- Effectively organize and present information to Subject Matter Experts.
- Utilize the tools and systems provided to complete assigned responsibilities.
- Attain an advanced knowledge of all products within a designated domain.
- Support large clients and assist with client escalations.
- Assist new associates with internal systems and tools.
- Assist with new associate mentoring and provides some internal training support.
- High School Diploma required.
- 1-2 years of customer service experience within the banking or financial industry.
- High level of proficiency in solving client problems efficiently based on experience.
- Understanding of technical troubleshooting approaches, tools and techniques, and ability to anticipate, recognize, and resolve technical (hardware, software, application or operational) problems.
- Banking retail experience preferred.
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Job Detail
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Job IdJD4263347
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBerkeley Heights, NJ, United States
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EducationNot mentioned