Compile all relevant video, and other relevant evidence, for Accident files
In-Stock Protection
Review queries from AP Hub for Scanned Stolen, On Hand Adjustments, and Return on Protection, and look for theft trends.
Review Merchandise Protection solution plans in place, and the execution of the plans, for effectiveness
Teach and train associates on how to correctly apply merchandise protection devices
Provide solutions to your AP Ops Coach on how to impact the top theft items and categories
Partner with your AP Ops Coach, Store Manager, and AP Ops Lead to build a business case for the Merchandise Protection Plan exception
Internal Investigations
Review Work Items in Secure Apollo generated on your work tile
Review Cashier Impact Report in Secure Apollo for cashiers highlighted in red
Utilize Quick Look-ups in Secure Apollo to review different cashier behaviors such as Line Voids, Refunds, Price Overrides, Handkeys, Cashier-Own-Tender, Aborts and Suspends, 1 Action Codes, etc.
Review Optik-AI for exceptions and identify malicious behaviors or training opportunities
Review Reg Long/Short Tool & Recycler Query to identify malicious cash loss
Review Scanned Stolen items to identify items for potential internal cases (i.e. items from locking cases like iPhones etc.)
Tour backroom and associate areas looking for empty packages
Review Return Audit Query for audit results failed, matching operator numbers, etc.
External Investigations
Apprehend shoplifting suspects following AP-09
Promptly complete all loss events in Auror
Review newsfeed in Auror for area specific information.