Explora Journeys is a vibrant, cosmopolitan, European luxury brand, imagined in the heart of Swiss Hospitality and luxury in Geneva. Leveraging our parent company MSC Group\'s hundreds of years of maritime expertise, our fleet of four ships (currently in the pipeline) are being built and designed in a totally different and unique way that will transform and redefine the cruise experience, creating a category of its own, appealing to the next generation of luxury travellers. This is a full time, fully remote position with a Monday-Friday schedule and excellent benefits. The role will suit someone who is based on the east coast on EST. Responsibilities Work globally across different time zones. Manage tracking and reconciliation for flight cancellations. Ensure performance and behavior support Explora Journeys Mission, Vision, Values, and Operating Principles. Solicit feedback and act to continuously improve success of team. Perform other duties as assigned. Responsible for reserving and managing guest air transportation. Effectively inform travel advisors, EEC Ambassadors, and guests of essential travel information, such as travel times, transportation connections, and special travel requirements Work closely with EEC, Sales Excellence, Destination Experience and Product teams to help ensure smooth travel reservation processes and positive guest and travel advisor experiences. Support travellers with alternative arrangements in the instance of flight delays and cancellations; assist with reserving alternative reservations as required. Communicate regularly and effectively with travel advisors, guests, and EEC on any involuntary changes to ticketed air reservations. Plan routes, itineraries, and compute fares and fees. Review files, records, and other documents to obtain information needed to respond to travel-related needs and requests. Anticipate operational travel needs and develop solution plans in line with operational policies. Ensure guest reservations are managed in a timely manner to meet all ticketing deadlines. Develop and maintain expert status with Seaware and Amadeus booking software. Research and identify opportunities for improvement and change within the air travel programme. Identify savings opportunities and service enhancements. Liaise with vessel and shoreside leadership in reviewing travel changes and guest\xe2\x80\x99s requests. Review data for accuracy regarding travel days, turnover, exception reports, etc. Monitor compliance with Explora Journeys air travel policies. Develop and maintain best practices for guest air travel. Strategically troubleshoot systemic issues, both internally and externally. Requirements Previous experience in Air Services for a cruise line, ideally a luxury brand Must be proficient w/ travel technology, Advanced experience with Microsoft - PowerPoint, Word, Excel, Outlook, Teams. Ability to analyze, negotiate, respond, and resolve complex, sensitive, and confidential issues and communicate clearly. (verbally and written) at all levels. Excellent written and verbal communication skills. Ability to manage multiple priorities with similar deadlines. Ability to work with a sense of urgency and efficiency. Ability to work in fast-paced, quickly changing environment. Must be detail-oriented and extremely organized. Must be willing to accept changes of direction in work and priorities with a positive attitude. Must be a proactive thinker and constantly think ahead to better serve the Explora Journeys customers. US passport or green card Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises\' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet\'s average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises\' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide. Job Type: Full-time Pay: From $55,000.00 per year Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance
• Work from home

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Remote

Work Location: Remote

• Health insurance