Job Description

Description and Functions

Open Until Filled

GENERAL DESCRIPTION:

The Wyoming Department of Transportation (WYDOT) is seeking a Driver Services Specialist for the Driver Services Renewals Program located in Cheyenne, Wyoming. This position positively affects public safety on our roads and highways by reviewing and verifying the information contained on driver license and identification card applications for accuracy and compliance requiring extensive judgment and decision-making skills.

This position offers:

• Culture of public service and a commitment to work/life balance
• Health, Dental, and Vision Insurance
• State Retirement plan and additional savings opportunities (deferred compensation)
• Paid vacation, sick leave, and holidays

Cheyenne is a steadily growing community along the Front Range but still true to the Old West\'s history. The city offers nearby mountain biking, skiing, hiking, fishing, hunting, and other outdoor activities. Cheyenne is also home to the "Daddy of \'em All" - Cheyenne Frontier Days - held every last week of July. Wyoming is one of only seven states with no state income tax.
Human Resource Contact: 307-777-4467

ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function which may be performed at the job level.

• Perform driver record reviews and determine eligibility for renewing and issuing driver licenses and identification cards through the mail and/or electronically.
• Review application information and verify proper documentation, fees, and driving privilege clearance on the Revenue Information System (RIS).
• Receive and respond to clients through email notification groups.
• Deal with complex issues regarding issuing, quality-checking, processing, and tracking driver licenses and identification cards as a result of the statewide licensing process mandated by state statute.
• Responsible for entering specific information and generating letters sent to applicants.
• Review immigration documentation and verify lawful status and length of stay of non-citizens applying for licenses and identification cards.
• Responsible for labeling, quality-checking, and completing documents scanned into a large complex document retrieval system.
• Receive and respond to phone calls and emails from examiners and customers.
• Review and quality-check documents scanned by the examiners.
• Collect, enter, and balance fees sent in by mail and through credit card transactions.
• Receive, process, and distribute mail.
• Order, receive, store, and distribute supplies; maintain inventory.
• Review information utilizing various electronic verification programs.
• Consult with a supervisor when situations occur and change that require attention.
• Handle any and all other duties as assigned.

Qualifications

PREFERENCE:

Preference will be given to those with Driver Services experience.
Preference will be given for advanced skill level using Google Drive, Google Calendar, and a database.

KNOWLEDGE:

• Knowledge of Wyoming State Statutes and Rules and Regulations for specialized areas.
• Knowledge of department rules, regulations, policies, and procedures.
• Knowledge of personnel rules.
• Knowledge of the types of licenses to be issued.
• Knowledge of Federal Motor Carrier Safety Regulations.
• Knowledge of scanning.
• Skill in excellent customer service.
• Skill in effective interpersonal, oral, and written communications.
• Skill in the use of Microsoft Word, Excel, and Google Calendar.
• Skill in decision making.
• Skill in keyboarding with proficiency and report writing.

MINIMUM QUALIFICATIONS:

Education:

Associate\'s Degree (typically in Business)

Experience:

0-1 year of progressive work experience (typically in Business) with acquired knowledge at the level of a Drivers Services Assistant

OR

Education & Experience Substitution:

1-3 years of progressive work experience (typically in Business) with acquired knowledge at the level of a Drivers Services Assistant

Certificates, Licenses, Registrations:

None

Necessary Special Requirements

PHYSICAL WORKING CONDITIONS:

• Must have the ability to sit for long periods of time in an office environment.

NOTES:

• FLSA: Non-exempt
• Individuals in this classification will be subject to random drug and alcohol testing.
• The successful applicant will be subjected to a thorough background investigation.
• Applicants must pass an FBI fingerprint check.
• The Wyoming Department of Transportation is a Drug-Free Workplace.
• E-Verify: WYDOT uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about

, including your rights and responsibilities.

Supplemental Information

045-Department of Transportation - WYDOT-Support Services - Driver Services

Click to view the State of Wyoming Classification and Pay Structure.

URL:

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.

Working for the State of Wyoming provides employees with a range of valuable benefits and offers a fulfilling career path. Employees enjoy comprehensive healthcare coverage, including medical, dental, and vision plans, ensuring their well-being and that of their families. Additionally, the state offers multiple retirement plans, which provide financial security and stability for employees once their career in public services comes to an end. the state recognizes the importance of personal time and offers generous paid time off and flexible arrangements, allowing employees to recharge, take care of personal matters, and maintain a healthy work-life integration.

There are many benefits to living and working in Wyoming. Beautiful country with wide-open spaces, clean air, great recreational activities, and no State income tax to mention a few!

to learn more!

State of Wyoming